Senior Service Now Developer

Cloudxtreme; Kolkata District, Chennai District, Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cloudxtreme in Kolkata, India is seeking a ServiceNow Developer with 3+ years of hands-on experience focusing on Customer Service Management (CSM). The role involves configuring agent workspace, contacts/accounts, dashboards, and reporting.

Expertise in ServiceNow scripting (JavaScript, Glide APIs), REST/SOAP integrations, and workflows is required. Knowledge of HTML/CSS/AngularJS and Service Portal development is preferred; CIS-CSM certification is highly valued.

Qualifications

• Minimum 3 years of hands-on ServiceNow experience.
• Experience configuring agent workspace, contacts/accounts, dashboards, and reporting for CSM.
• Candidate should have CIS-CSM familiarity or certification preferred.

Skills

CSM/FSM workspace configuration

ServiceNow scripting

JavaScript & Glide APIs

HTML CSS AngularJS

REST & SOAP API integrations

Workflows, Flow Designer, IntegrationH

Service Portal development

Tools

ServiceNow

Job description

Description

Technical skills

ServiceNow developer

• Should have worked on CSM/FSM workspace including configuration and customizations


• Proficiency in ServiceNow scripting, including JavaScript and Glide APIs.


• Experience with web technologies such as HTML, CSS, and AngularJS.


• Hands-on experience with REST and SOAP API integrations.


• Strong knowledge of ServiceNow workflows, Flow Designer, and IntegrationHub.


• Experience with Service Portal development and customization.

Certifications

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) is highly preferred.

Soft skills

• Strong analytical and problem-solving skills.


• Excellent communication and interpersonal skills.


• Ability to work both independently and collaboratively in a fast-paced environment.


• Knowledge of Agile development methodologies.

CSM (Customer Service Management)

Experience: 36 years preferred, up to 8 years

Relevant Experience: Minimum 3 years ServiceNow experience.

Technical Skills: Must have hands-on experience configuring agent workspace, contacts/accounts, dashboards, and reporting specific to CSM.

Common Issue: Avoid profiles with only CSM keyword and no actual project experience