Senior Service Engineer - Endpoint

Providence India; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Providence India is seeking an Endpoint Engineer to design, implement, and optimize endpoint solutions across Windows, macOS, and mobile platforms. You will manage Intune, Configuration Manager, AD, GPO, and Entra ID while automating tasks with PowerShell.

You will collaborate with cybersecurity and IT teams to maintain secure, scalable endpoint environments and improve user experience through automation and standardization.

Qualifications

• Experience supporting enterprise endpoint environments, including Windows endpoints and modern device management platforms.
• Hands-on experience with Microsoft Intune, Configuration Manager, Active Directory, Group Policy, Entra ID, and endpoint security technologies.
• Ability to write or modify scripts using PowerShell or similar scripting languages to automate endpoint management tasks.
• Strong analytical, documentation, communication, and problem-solving skills.

Responsibilities

• Engineer, configure, and support endpoint management platforms such as Microsoft Intune, Configuration Manager, Jamf, Group Policy.
• Develop and maintain endpoint standards, baselines, configuration profiles, compliance policies, and security controls.
• Manage OS deployment, imaging, provisioning, patching, and device lifecycle processes.
• Package, deploy, and troubleshoot applications using enterprise deployment technologies while ensuring reliability.
• Implement automation to streamline endpoint provisioning, software delivery, remediation, reporting, and support activities.
• Collaborate with cybersecurity, infrastructure, service desk, and other teams to resolve endpoint issues.
• Monitor endpoint health, compliance, vulnerabilities, performance, and deployment success.
• Create and maintain technical documentation and runbooks.

Skills

PowerShell scripting

Endpoint management

Analytical skills

Documentation

Communication

Problem-solving

Education

Bachelor's degree in IT/CS/Engineering

Tools

Microsoft Intune

Configuration Manager

Active Directory

Group Policy

Entra ID

Jamf

Job description

Job Description:

Organization Background: The Endpoint Engineer is responsible for designing, implementing, maintaining, and optimizing enterprise endpoint solutions across Windows, macOS, and mobile platforms. This role supports secure, reliable, and scalable endpoint management capabilities, including device configuration, software deployment, patch management, endpoint security, automation, and user experience improvements.

What will you be responsible for?

• Engineer, configure, and support endpoint management platforms such as Microsoft Intune, Microsoft Configuration Manager, Jamf, Group Policy, and related enterprise tools.
• Develop and maintain endpoint standards, baselines, configuration profiles, compliance policies, and security controls aligned with organizational requirements.
• Manage operating system deployment, imaging, provisioning, patching, application delivery, and device lifecycle processes.
• Package, deploy, and troubleshoot applications using enterprise deployment technologies while ensuring compatibility, reliability, and minimal user disruption.
• Implement automation to streamline endpoint provisioning, software delivery, remediation, reporting, and operational support activities.
• Partner with cybersecurity, infrastructure, service desk, application, and business teams to resolve endpoint-related issues and improve the end-user computing experience.
• Monitor endpoint health, compliance, vulnerabilities, performance, and deployment success using reporting dashboards and analytics.
• Create and maintain technical documentation, standard operating procedures, knowledge articles, and support runbooks.

Who we are looking for?

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent work experience.
• Experience supporting enterprise endpoint environments, including Windows endpoints and modern device management platforms.
• Hands‑on experience with Microsoft Intune, Microsoft Configuration Manager, Active Directory, Group Policy, Entra ID, and endpoint security technologies.
• Strong understanding of operating system deployment, patch management, software distribution, endpoint compliance, and troubleshooting.
• Ability to write or modify scripts using PowerShell or similar scripting languages to automate endpoint management tasks.
• Strong analytical, documentation, communication, and problem‑solving skills.