Senior Service Engineer

VWR International; Chandigarh; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

VWR International is seeking a Service Operations Lead in Chandigarh, India to guide a high-performing technical service team. You will own service operations, provide expert technical guidance, strengthen customer relationships, and identify opportunities to grow service offerings and revenue.

You will play a key role in ensuring service quality, customer satisfaction, and continuous improvement across the region.

Qualifications

• Diploma/Degree in Electronics, Electrical, Biomedical Engineering or a related technical discipline.
• Minimum 2 years of experience in Technical Services, Field Service, or Equipment Maintenance.
• Strong technical troubleshooting and problem-solving capabilities.
• Proven ability to build trusted customer relationships and deliver service excellence.
• Leadership experience with the ability to coach, mentor, and develop service professionals.

Responsibilities

• Lead, motivate, and develop a team of Service Engineers, fostering collaboration and continuous learning.
• Act as the technical escalation point, ensuring timely resolution of customer issues and maintaining high service standards.
• Build long-term partnerships with customers through regular engagement and proactive support.
• Drive operational improvements, optimize service processes, and enhance team productivity.
• Oversee training, performance management, and career development initiatives to build a high-performing team.
• Promote company values while delivering measurable business impact through customer satisfaction, service quality, and revenue growth.
• Collaborate across functions, vendors, and regional teams to provide innovative solutions and ensure seamless service delivery.

Skills

Troubleshooting

Customer relations

Leadership

Communication

Planning

Time management

Education

Diploma/Degree in Electronics, Electrical, Biomedical Engineering or related technical discipline

Tools

MS Office

Workday

Job description

Job Summary

Join us in leading a high-performing technical service team while delivering exceptional customer support and driving operational excellence. In this role, you will take ownership of service operations, provide expert technical guidance, strengthen customer relationships, and identify opportunities to grow service offerings and revenue. You will play a key role in ensuring service quality, customer satisfaction, and continuous improvement across the region.

What We Are Looking For

• Diploma/Degree in Electronics, Electrical, Biomedical Engineering or a related technical discipline.


• Minimum 2 years of experience in Technical Services, Field Service, or Equipment Maintenance.


• Strong technical troubleshooting and problem-solving capabilities.


• Proven ability to build trusted customer relationships and deliver service excellence.


• Leadership experience with the ability to coach, mentor, and develop service professionals.


• Excellent communication, presentation, negotiation, and stakeholder management skills.


• Proficiency in MS Office, Workday, and other relevant business applications.


• Ability to work effectively in a fast-paced, matrix-driven environment.


• Strong organizational, planning, and time management skills.

How You Will Thrive & Create Impact

• Lead, motivate, and develop a team of Service Engineers, fostering a culture of collaboration, accountability, and continuous learning.


• Act as the technical escalation point, ensuring timely resolution of customer issues and maintaining high service standards.


• Build long-term partnerships with customers through regular engagement and proactive support.


• Drive operational improvements, optimize service processes, and enhance team productivity.


• Oversee training, performance management, and career development initiatives to build a high-performing team.


• Promote company values while delivering measurable business impact through customer satisfaction, service quality, and revenue growth.


• Collaborate across functions, vendors, and regional teams to provide innovative solutions and ensure seamless service delivery.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.