Senior Service Engineer

NuSil Technology, LLC; Moradabad; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

NuSil Technology, LLC is seeking a Service Operations Leader to take ownership of service operations for the Moradabad region. You will guide a team of Service Engineers, resolve technical issues, and build strong customer partnerships to deliver high-quality service and growth.

The role emphasizes leadership, troubleshooting, and collaboration across functions to improve service delivery and customer satisfaction in a fast-paced environment.

Qualifications

• Diploma/degree in Electronics, Electrical, Biomedical Engineering or related field.
• Minimum 2 years in Technical Services, Field Service, or Equipment Maintenance.
• Strong troubleshooting and customer relationship skills.

Responsabilités

• Lead and develop a team of Service Engineers, fostering collaboration, accountability and continuous learning.
• Act as the technical escalation point, ensuring timely resolution of customer issues and maintaining high service standards.
• Build long-term partnerships with customers through regular engagement and proactive support.
• Drive operational improvements, optimize service processes, and enhance team productivity.
• Oversee training, performance management and career development initiatives to build a high-performing team.
• Promote company values while delivering measurable business impact through customer satisfaction, service quality, and revenue growth.
• Collaborate across functions, vendors, and regional teams to provide innovative solutions and ensure seamless service delivery.

Connaissances

Technical troubleshooting

Leadership

Communication skills

MS Office proficiency

Matrix environment experience

Planning and time management

Customer relationships

Formation

Diploma/Degree in Electronics, Electrical, Biomedical Engineering or related

Outils

Workday

Description du poste

Job Description:

The Opportunity:

Join us in leading a high-performing technical service team while delivering exceptional customer support and driving operational excellence. In this role, you will take ownership of service operations, provide expert technical guidance, strengthen customer relationships, and identify opportunities to grow service offerings and revenue. You will play a key role in ensuring service quality, customer satisfaction, and continuous improvement across the region.

What We Are Looking For:

• Diploma/Degree in Electronics, Electrical, Biomedical Engineering or a related technical discipline.
• Minimum 2 years of experience in Technical Services, Field Service, or Equipment Maintenance.
• Strong technical troubleshooting and problem-solving capabilities.
• Proven ability to build trusted customer relationships and deliver service excellence.
• Leadership experience with the ability to coach, mentor, and develop service professionals.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Proficiency in MS Office, Workday, and other relevant business applications.
• Ability to work effectively in a fast-paced, matrix-driven environment.
• Strong organizational, planning, and time management skills.

How You Will Thrive & Create Impact:

• Lead, motivate, and develop a team of Service Engineers, fostering a culture of collaboration, accountability, and continuous learning.
• Act as the technical escalation point, ensuring timely resolution of customer issues and maintaining high service standards.
• Build long-term partnerships with customers through regular engagement and proactive support.
• Drive operational improvements, optimize service processes, and enhance team productivity.
• Oversee training, performance management, and career development initiatives to build a high-performing team.
• Promote company values while delivering measurable business impact through customer satisfaction, service quality, and revenue growth.
• Collaborate across functions, vendors, and regional teams to provide innovative solutions and ensure seamless service delivery.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd party non-solicitation policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation