Senior Service Engineer New

NetVerks Inc.; Chandigarh; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Avantor is seeking a proactive Service Operations Leader to head a high-performing technical service team in India. You will own service operations, provide expert technical guidance, strengthen customer relationships, and identify opportunities to grow service offerings and revenue.

You will play a key role in ensuring service quality and customer satisfaction across the region. You will lead, coach and develop service engineers, act as escalation point, drive process improvements, and

Qualifications

• Diploma or degree in electronics, electrical or biomedical engineering.
• Minimum 2 years in technical services, field service or equipment maintenance.
• Strong troubleshooting and problem-solving capabilities.
• Proven ability to build trusted customer relationships.
• Leadership experience coaching and developing service professionals.
• Excellent communication, presentation, negotiation and stakeholder management.
• Proficiency in MS Office, Workday and other business apps.
• Ability to work effectively in a fast-paced matrix environment.
• Strong organizational, planning and time management skills.

Responsibilities

• Lead, motivate, and develop a team of Service Engineers for high performance.
• Act as technical escalation point and ensure timely issue resolution.
• Build long-term customer partnerships through proactive support.
• Drive operational improvements and optimize service processes.
• Oversee training, performance management, and career development.
• Promote company values while delivering measurable service quality and revenue impact.
• Collaborate with vendors and regional teams to ensure seamless service delivery.

Skills

Technical leadership

Troubleshooting

Customer relationships

Stakeholder management

MS Office

Workday

Matrix environment

Time management

Education

Electronics/Electrical/Biomedical Eng. degree

Diploma/Degree in related technical discipline

Tools

MS Office

Workday

Job description

Join us in leading a high-performing technical service team while delivering exceptional customer support and driving operational excellence. In this role, you will take ownership of service operations, provide expert technical guidance…

The Opportunity:
Join us in leading a high-performing technical service team while delivering exceptional customer support and driving operational excellence. In this role, you will take ownership of service operations, provide expert technical guidance, strengthen customer relationships, and identify opportunities to grow service offerings and revenue. You will play a key role in ensuring service quality, customer satisfaction, and continuous improvement across the region.

What We Are Looking For:

• Diploma/Degree in Electronics, Electrical, Biomedical Engineering or a related technical discipline.
• Minimum 2 years of experience in Technical Services, Field Service, or Equipment Maintenance.
• Strong technical troubleshooting and problem-solving capabilities.
• Proven ability to build trusted customer relationships and deliver service excellence.
• Leadership experience with the ability to coach, mentor, and develop service professionals.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Proficiency in MS Office, Workday, and other relevant business applications.
• Ability to work effectively in a fast-paced, matrix-driven environment.
• Strong organizational, planning, and time management skills.

How You Will Thrive & Create Impact:

• Lead, motivate, and develop a team of Service Engineers, fostering a culture of collaboration, accountability, and continuous learning.
• Act as the technical escalation point, ensuring timely resolution of customer issues and maintaining high service standards.
• Build long-term partnerships with customers through regular engagement and proactive support.
• Drive operational improvements, optimize service processes, and enhance team productivity.
• Oversee training, performance management, and career development initiatives to build a high-performing team.
• Promote company values while delivering measurable business impact through customer satisfaction, service quality, and revenue growth.
• Collaborate across functions, vendors, and regional teams to provide innovative solutions and ensure seamless service delivery.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.