Senior Salesforce QA Automation Engineer

Skillthread Consultancy Services; India; Remote; INR 2,400,000 - 3,800,000; Full time

Job summary

Skillthread Consultancy Services Pvt. Ltd. is seeking a Senior Salesforce QA Automation Engineer for a U.S.

financial services client project. You will own testing across Salesforce applications and enterprise integrations, with hands-on automation using Playwright, UiPath, and modern tools. The role requires 6–12 years of QA experience focusing on Salesforce Service Cloud, API testing, and AI-assisted testing within a remote setup based in India.

Qualifications

• 6–12 years of hands-on QA/Quality Engineering experience with Salesforce Service Cloud.
• Hands-on Playwright, UiPath or similar tools including framework work.
• APIs testing using Postman, REST Assured, Karate, or equivalent.
• Strong SQL skills for backend testing and data validation.
• Experience with Azure DevOps Boards, Test Plans, Pipelines; Git; CI/CD.
• Experience testing Azure-hosted apps and using monitoring logs.
• Microsoft 365 tools like Teams, SharePoint.
• AI-assisted testing capabilities and practical application in testing workflows.

Responsibilities

• Define test approaches and design comprehensive scenarios from requirements and stories.
• Perform functional, exploratory, regression, integration, end-to-end and UAT testing.
• Validate Salesforce Service Cloud capabilities and integrations with enterprise apps.
• Test Salesforce Flows, LWC, custom objects, Apex, permission sets, and data access.
• Validate REST/SOAP APIs and data flows between Salesforce and other systems.
• Develop and maintain reusable automation frameworks and test suites.
• Integrate automated tests into CI/CD pipelines using Azure DevOps and Git.
• Use SQL to validate backend data and data integrity across integrations.
• Apply AI-assisted tools for test design, automation and defect investigation.
• Collaborate with stakeholders and peers to enforce automation standards.

Skills

QA Automation

Salesforce Service Cloud

Playwright

UiPath

APIs testing

SQL

Azure DevOps

Git

Microsoft 365

AI-assisted testing

Agile

Tools

Playwright

UiPath

Postman

REST Assured

Karate

Azure DevOps

Git

Power Automate

Copilot Studio

Job description

Senior Salesforce QA Automation Engineer

Location: Remote, India

Experience: 6–12 years

Employment Type: Full-time, permanent

Openings: 1

About the Role

Skillthread Consultancy Services Pvt. Ltd. is hiring a Senior Salesforce QA Automation Engineer for a U.S. financial services client project.

We are looking for a hands-on Quality Engineering professional with deep Salesforce Service Cloud testing experience, strong automation engineering skills, and practical experience with Microsoft technologies and AI-assisted testing. You will own testing across Salesforce applications and enterprise integrations, working directly with client stakeholders and delivery teams.

Key Responsibilities

• Define test approaches, assess change impact, and design comprehensive scenarios from requirements, user stories, and acceptance criteria.
• Perform functional, exploratory, regression, integration, end-to-end, and user acceptance testing.
• Validate Service Cloud capabilities, including case management, service console, queues, assignment and escalation rules, Omni-Channel routing, entitlements, milestones, and knowledge management.
• Test Salesforce Flows, Lightning Web Components, custom objects, validation rules, Apex-driven functionality, profiles, permission sets, and record-level access.
• Validate REST/SOAP APIs, data flows, and integrations between Salesforce, financial applications, and third‑party systems.
• Design, develop, and maintain reusable automation frameworks and test suites using tools like Playwright, UiPath, or other similar tools.
• Manage test data, troubleshoot automation failures, and improve test reliability and coverage.
• Integrate automated tests into CI/CD pipelines using Azure DevOps and Git.
• Use SQL to validate backend data, integration outcomes, and data consistency.
• Apply AI-assisted tools to test design, automation development, defect investigation, and reporting, validating generated outputs independently.
• Build or enhance QE workflows using Microsoft 365 Copilot, Copilot Studio agents, and Power Automate.
• Maintain test traceability, defect records, execution evidence, and release readiness reporting in Azure DevOps.
• Collaborate with developers, business analysts, product owners, and U.S. client stakeholders; contribute to automation standards and peer reviews.

Required Skills and Experience

• 6–12 years of hands‑on QA / Quality Engineering experience, including strong recent experience testing Salesforce Service Cloud.
• Strong understanding of Salesforce configuration, custom functionality, security, and enterprise integrations.
• Hands‑on Playwright, UiPath, or other similar tools experience, including framework development, maintenance, and troubleshooting.
• Strong API testing experience using Postman, REST Assured, Karate, or equivalent.
• Strong SQL skills for backend testing and data validation.
• Experience testing financial services or banking applications.
• Practical experience with Azure DevOps Boards, Test Plans, and Pipelines; Git; CI/CD; and DevOps practices.
• Experience testing Azure‑hosted applications and investigating issues through logs and monitoring tools.
• Strong working proficiency with Microsoft Teams, SharePoint, and Microsoft 365.
• Practical experience using Microsoft 365 Copilot, building or testing Copilot Studio agents, and creating or validating Power Automate workflows.
• Demonstrable AI‑assisted testing or automation experience, with the ability to explain its implementation, benefits, and limitations.
• Strong understanding of Agile, Scrum, Kanban, risk‑based testing, and defect management.
• Excellent written and verbal communication, analytical skills, and independent ownership in a remote client‑facing environment.

Preferred Skills

• Experience with UiPath Test Cloud / Test Suite, Tricentis Tosca, or AVO Assure.
• Experience implementing agentic AI workflows for test generation, execution, investigation, or reporting.
• Experience testing Salesforce Agentforce, Sales Cloud, or Experience Cloud.
• Experience with BDD, Cucumber, and Gherkin.
• Relevant Salesforce or software testing certifications.

Work Schedule

• Regular working hours: 2:00 PM–11:00 PM IST, including scheduled breaks, with daily overlap with U.S. client teams.
• Flexibility to work in shifts aligned with U.S. client requirements and provide support outside standard working hours when required.