Senior Salesforce Developer - Service Cloud

Dr. Martens plc; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Dr. Martens plc is seeking a Senior Salesforce Engineer to design and optimize Service Cloud processes, and to integrate Salesforce with third-party systems via REST/SOAP APIs. You will implement complex Apex code, maintain tests, and manage change across sandboxes while ensuring proper documentation and deployments.

The role requires strong OOP, understanding of data modelling, and experience with declarative tools, reports, and dashboards to monitor performance and data quality.

Qualifications

• Must have proven Salesforce Developer/Engineer experience with deep Service Cloud expertise.
• Salesforce Platform Developer I certification or equivalent.
• Strong understanding of Salesforce coding limitations and best practices.
• Solid OOP knowledge and Apex coding background.
• Experience with REST and SOAP API integrations.
• Good relational database and data modelling understanding.
• Ability to produce clear technical documentation.

Responsibilities

• Design, implement, optimize and automate Salesforce Service Cloud processes.
• Handle web service API integrations between Salesforce and third-party systems.
• Evaluate technical designs and align with business requirements.
• Apply advanced Apex programming with governor limits and bulkification.
• Develop, test, document and deploy third-party Salesforce integrations.
• Build and maintain automated unit tests for Salesforce code.
• Manage change control across sandboxes with proper documentation and approvals.
• Implement features using declarative tools (objects, workflows, flows, approvals, validations, alerts).
• Develop reports, dashboards, and custom report types to monitor data quality and performance.
• Manage Salesforce configuration including users, roles, profiles, groups, queues, and security.

Skills

Salesforce Service Cloud

Apex

OOP

REST APIs

SOAP APIs

Design patterns

Relational databases

Technical documentation

Communication

Team collaboration

Adaptability

Problem-solving

Attention to Detail

Time Management

Empathy

Education

Bachelors degree in computer science, Information Systems, Marketing Technology, or related field

Tools

Git

GitLab CI

Jenkins

DevOps Center

JIRA

Confluence

Salesforce Service Cloud

Job description

The Retention team is part of the broader Direct To Consumer (DTC) organisation, which aligns with our strategy of putting our customers and our direct relationships with them first. We operate as a customer-centric division, using modern technologies and innovative practices to deliver exceptional service experiences consistent with our brand values.

THE GIG

As a Senior Salesforce Engineer, you will:

• Design, implement, optimise, and automate business processes within Salesforce Service Cloud.
• Handle web services API integrations between Salesforce and third-party systems.
• Perform technical evaluations and propose solution designs aligned to business requirements and platform best practices.
• Apply expertise in advanced Apex programming, including common design patterns, governor limit management, bulkification techniques, efficient trigger handling, and asynchronous operations.
• Design, develop, test, document and deploy third-party integrations with Salesforce.
• Build and maintain automated unit tests for Salesforce platform code.
• Manage the change control process across sandboxes, ensuring changes are documented, reviewed, tested, and approved prior to deployment.
• Implement new features using declarative tools such as custom objects, workflows, flows, approval processes, validation rules, and email alerts.
• Develop reports, dashboards, custom report types, and processes to monitor data quality and performance.
• Manage Salesforce configuration including users, roles, profiles, groups, queues, and security controls.

THE STUFF THAT SETS YOU APART

Must-Have Skills:

• Proven experience as a Salesforce Developer/Engineer with deep experience in Service Cloud.
• Salesforce Platform Developer I certification or similar
• Strong understanding of Salesforce coding limitations and best practices.
• Solid Object-Oriented Programming (OOP) knowledge.
• Hands-on coding background in Apex.
• Strong knowledge of design patterns and scalable engineering practices.
• Experience working with web services APIs (REST/SOAP).
• Strong understanding of relational databases and data modelling.
• Ability to produce clear, structured technical documentation.

Technical Skills:

• Expertise in Salesforce Service Cloud capabilities and configuration.
• Experience in API integrations (REST/SOAP) and middleware patterns.
• Experience with CI/CD processes and tooling (e.g., Git, GitLab CI, Jenkins, DevOps Center).
• Familiarity with agile methodologies and tools (e.g., JIRA, Confluence).
• Understanding of Salesforce testing frameworks and code coverage requirements.

Soft Skills:

• Communication: Clearly articulating technical concepts and solutions to stakeholders.
• Collaboration: Working effectively with cross-functional teams to achieve common goals.
• Adaptability: Being flexible and open to changes in a dynamic, agile environment.
• Problem-solving: Approaching challenges with a solution-oriented mindset.
• Attention to Detail: Ensuring accuracy and thoroughness in development and documentation.
• Time Management: Prioritising tasks and managing time efficiently to meet project deadlines.
• Empathy: Understanding user needs and perspectives to create user-friendly solutions.

Education:

• Bachelors degree in computer science, Information Systems, Marketing Technology, or related field.
• Relevant certifications (e.g., Certified ScrumMaster, PMI-ACP, SAFe Agilist) are a plus.

Nice to Have:

• Experience in the retail industry, particularly within a global context.
• Proven track record of collaborating cross-functional technology teams in front-end development or customer experience projects.
• Experience in analysing and mapping customer journeys, and familiarity with digital marketing tools such as Salesforce Marketing Cloud, Amperity, Klaviyo, Braze, or similar

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.

At DM your technical capability will go hand in hand with the below:

• Great relationship management that delivers results through effective teamwork
• Youll be a proud custodian to our DMs culture, embodying what we stand for and encouraging others to do the same
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members.
• You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing