Lead Servicenow Engineer

Dr. Martens plc; Bengaluru; On-site; INR 1,400,000 - 2,000,000; Full time

Benefits offered by this job

65% off all Docs

Private healthcare

2 paid volunteer days per year

Job summary

Dr. Martens plc is seeking a highly skilled Senior ServiceNow Engineer in Bengaluru, India. This role involves designing, developing, and implementing ServiceNow solutions. You'll work closely with various stakeholders to enhance enterprise service management.

Key qualifications include a minimum of six years in ServiceNow, proficiency in Java/JavaScript, and experience in Agile/Scrum environments. Attractive perks include a significant employee discount and private healthcare.

Qualifications

• Minimum 6 years of hands-on experience with ServiceNow.
• Proven delivery of complex ServiceNow implementations.
• Experience managing upgrades and integrations.

Responsibilities

• Design and implement ServiceNow solutions.
• Collaborate with cross-functional teams.
• Manage stakeholder expectations and gather requirements.

Skills

ServiceNow development and administration

Java/JavaScript

REST/SOAP APIs

ITIL processes

Agile/Scrum

Tools

ServiceNow Studio

Flow Designer

MID Server

Job description

SO, WHAT'S THE STORY?

We are on an exciting journey to drive impactful change within our Technology function. As part of a global fashion retailer, our technology underpins all aspects of our products and commerce processes. This is your opportunity to join a dynamic team, developing new solutions on our Service Now platform.

THE GIG

We are seeking a highly skilled and experienced Senior ServiceNow Engineer to join our dynamic IT team. This role is pivotal in driving the design, development, and implementation of ServiceNow solutions that support our enterprise service management strategy. The successful candidate will work closely with stakeholders across IT and business units to deliver scalable, efficient, and innovative solutions using the ServiceNow platform.

You will report into the Head of Enterprise Enablement & Automation and work cross-functionally with HR, IT, Finance, and Retail Operations to streamline processes, enhance employee productivity, and ensure seamless integration of automation initiatives.

THE STUFF THAT SETS YOU APART

Must-Have Experience

• Minimum 6 years of hands‑on experience with ServiceNow development and administration
• Proven track record of delivering complex ServiceNow implementations across multiple modules (e.g., ITSM, ITOM, HRSD etc)
• Experience in managing ServiceNow upgrade projects, platform migrations, and integrations with third‑party systems
• Strong understanding of ITIL processes and how they align with ServiceNow capabilities
• Demonstrated ability to gather requirements, translate business needs into technical solutions, and manage stakeholder expectations
• Experience working in Agile/Scrum environments

Technical Skills

• Proficiency in Java/JavaScript, HTML, CSS, and REST/SOAP APIs
• Deep expertise in ServiceNow Studio, Flow Designer, UI Builder, Custom Apps/Widgets, Script Includes, Business Rules, Client Scripts, and UI Policies
• Strong knowledge of ServiceNow data model, CMDB design, and Discovery
• Experience with ServiceNow IntegrationHub, MID Server configuration, and custom integrations
• Familiarity with Performance/Platform Analytics, Reporting, and Dashboards
• Understanding of security best practices within ServiceNow, including ACLs and role‑based access control, and governing best practices for update sets, system upgrades and releases
• ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist are highly desirable

Soft Skills

• Excellent communication and stakeholder management
• Strong analytical mindset with problem‑solving capabilities
• Ability to thrive in a fast‑paced environment with multiple priorities
• A focus on great customer service for our colleagues
• Tenacious and inquisitive approach to problem solving
• Adaptable to evolving business needs

WHAT’S IN IT FOR YOU?

• Welcome to the family free pair of Docs
• 65% off all Docs
• Award‑winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.

At DM your technical capability will go hand in hand with the following:

• Great relationship management that delivers results through effective teamwork
• You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
• You will take ownership for your own development, proactively seeking out feedback to build self‑awareness
• You will bring the outside‑in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving