Senior IT Project Manager/ Prompt Engineer

Merck Healthcare; Bengaluru; On-site; INR 3,200,000 - 4,200,000; Full time

Job summary

Merck Healthcare is seeking a Senior Salesforce leader to design and deliver Service Cloud and Marketing Cloud solutions across APAC. You will guide integrations with MuleSoft/REST, drive CI/CD and DevOps adoption, and mentor a global engineering team.

You will lead multi-region deployments, ensure regulatory compliance, and collaborate with ERP and external vendors to deliver scalable, secure enterprise solutions. Strong leadership and strategic delivery are essential.

Qualifications

• 5+ years hands-on Salesforce development and architecture.
• 3+ years in a senior/lead capacity across multi-region deployments.
• Proven track record implementing Salesforce Service Cloud and Marketing Cloud.
• Strong experience with Salesforce integration technologies (REST APIs, MuleSoft, SOAP).
• Expertise in CI/CD, release management and DevOps practices (Copado/Gearset).
• Solid SDLC knowledge with governance across multiple teams.
• Experience designing scalable multi-cloud architectures with ERP integrations.
• Familiarity with healthcare regulatory requirements across regions.

Responsibilities

• Lead end-to-end implementations of Salesforce Service Cloud and Marketing Cloud.
• Mentor teams, review code, and provide technical leadership for quality outcomes.
• Drive CI/CD adoption and release management across projects.
• Identify opportunities for business process optimization and efficiency gains.
• Engineer multi-system integrations to ensure seamless data flow and security.
• Collaborate on scalable multi-cloud designs including ERP integrations.
• Partner with global teams to align Salesforce processes with regional campaigns.
• Promote innovation and agile delivery practices across teams.

Skills

Salesforce development

Lead / mentoring

CI/CD / DevOps

SDLC governance

Regulatory compliance

Stakeholder management

Team leadership

Problem solving

Education

Bachelor's degree in Computer Science or related field

Master's degree preferred

Tools

REST APIs

MuleSoft

SOAP

ETL processes

Copado

Gearset

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

• Implement and integrate new technologies to support and expand Salesforce Service Cloud and connected third-party applications.
• Lead end-to-end implementations of Salesforce Service Cloud and Marketing Cloud across multiple countries in APAC, ensuring regulatory and program compliance.
• Provide strategic guidance on PSP matters across multiple workstreams, including SDLC, development best practices, testing methodologies, governance, and project management.
• Review code developed by team members; provide mentorship and hands-on technical leadership to ensure code quality and maintainable solutions.
• Drive adoption of CI/CD pipelines and release management tools (e.g., Copado, Gearset); promote agile delivery frameworks to streamline releases.
• Identify and deliver opportunities for business process optimization; lead projects to implement workflow improvements and efficiency gains.
• Engineer and manage multi-system integrations (REST APIs, MuleSoft, batch jobs) to ensure seamless data flows, enhanced user experience, and cost optimization while maintaining high-quality client outcomes.
• Design adaptable, scalable Salesforce multi-cloud solutions (Service Cloud, Marketing Cloud, ERP, and external vendor systems) with robust data management and security considerations.
• Build and nurture strong local, regional, and global partnerships across Business Technology teams to align priorities and ensure consistency.
• Collaborate with cross-functional development teams to implement best-practice solutions and accelerate digital transformation.
• Lead regional and global partnerships to align enterprise-wide Salesforce processes with localized Marketing Cloud campaigns.
• Foster a culture of innovation, experimentation, risk-taking, and openness to new perspectives.
• Drive business process optimization initiatives (e.g., case routing automation, duplicate management, patient journey automation) with measurable efficiency improvements (target 30-40%).

Who Are You

• Bachelor's degree in Computer Science, Information Systems, or a related field; Master's preferred.
• 5+ years of hands-on Salesforce development experience; 3+ years in a senior/lead capacity.
• Proven track record implementing Salesforce Service Cloud and Marketing Cloud, including multi-region deployments.
• Strong experience with Salesforce integration technologies (REST APIs, MuleSoft, SOAP, ETL processes) and data architecture.
• Expertise in CI/CD, release management, and DevOps practices; hands-on with Copado or Gearset.
• Solid understanding of SDLC, testing methodologies (unit, integration, end-to-end), and governance across multiple teams.
• Experience designing scalable, multi-cloud architectures integrating ERP systems and external vendors.
• Familiarity with regulatory requirements in healthcare contexts (data privacy, security, compliance) across multiple regions.
• Excellent leadership, mentoring, and stakeholder management skills.
• Strong problem-solution and decision-making abilities; ability to balance strategic thinking with hands-on delivery.

Salesforce certifications (e.g., Salesforce Certified Platform Developer I/II, Salesforce Administrator, Salesforce App Builder, CRM Tech Architect) are a plus.

Experience with data migration, data quality, deduplication, and master data management.

Knowledge of UX considerations and accessibility best practices in enterprise apps.

Experience working in an agile environment (Scrum or SAFe)

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!