Senior Salesforce Developer

Trantor; Dadri; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Trantor in India is seeking a senior Salesforce developer to design, develop, and deliver scalable Service Cloud solutions aligned with business requirements and best practices.

You will lead hands-on development of Service Cloud capabilities, Gainsight integrations, AI-powered automation with Einstein, and complex integrations using REST/SOAP APIs. Collaboration with architects, product owners, and QA will ensure secure, reliable, and scalable implementations.

Qualifications

• 7+ years of Salesforce development experience with hands-on coding responsibility.
• 5+ years building Sales, Service, and Experience Cloud solutions.
• Experience with Gainsight configuration, data modeling, and reporting.
• Knowledge of customer success metrics and AI-powered automation.
• Strong knowledge of Salesforce governance, testing, and performance tuning.
• Experience with Agile/Scrum and collaborating with stakeholders.

Responsibilities

• Design, develop, and deliver scalable Service Cloud solutions aligned with business needs.
• Lead hands‑on development of Case Management, Service Console, Omni‑Channel, and Knowledge Base.
• Configure Gainsight integration, health scoring, success plans, and reporting.
• Implement Einstein AI features, predictive routing, sentiment analysis, and automated workflows.
• Translate requirements into technical designs, stories, and artifacts.
• Build custom Salesforce components: Apex, LWC, Aura, Visualforce, Flows, and Platform Events.
• Ensure quality and performance by adhering to best practices and test automation.
• Collaborate with architects, product owners, and QA to deliver reliable solutions.
• Develop integrations between Salesforce, Gainsight, and external systems via APIs.
• Support data migration, synchronization, and data quality across systems.
• Participate in DevOps/CI‑CD processes and release deployments.

Skills

Salesforce development

Apex & Triggers

Lightning Web Components

Service Cloud

REST/SOAP APIs

Gainsight integration

AI-powered automation

Agile/Scrum

Team mentoring

Education

Bachelor's degree in Computer Science or related

Tools

Salesforce Gainsight

Lightning Web Components (LWC)

Apex

Visualforce

CI/CD tools

REST/SOAP APIs

MuleSoft/Workato/Boomi (ETL patterns)

Job description

• Design, develop, and deliver scalable Salesforce Service Cloud solutions aligned with business requirements and Salesforce best practices.
• Lead hands‑on development of Service Cloud capabilities, including Case Management, Service Console, Omni‑Channel, Knowledge Base, and Experience Cloud components.
• Develop and configure Salesforce Gainsight solutions, including customer health scoring, success plans, journey orchestration, lifecycle management, and reporting to enable proactive customer success initiatives.
• Implement AI‑driven automation and intelligence using Salesforce Einstein, predictive case routing, sentiment analysis, intelligent recommendations, and automated workflows to improve service efficiency and customer experience.
• Translate business requirements into high‑quality technical solutions, producing detailed technical designs, user stories, and implementation artifacts.
• Build and maintain custom Salesforce components, including Apex classes, triggers, batches and queueable Apex, Lightning Web Components (LWC), Aura components, Visualforce, Flows, and Platform Events.
• Ensure code quality and platform performance by adhering to Salesforce development best practices, governor limits, Apex Enterprise Patterns, and test automation standards.
• Collaborate closely with architects, product owners, business stakeholders, and QA teams to deliver reliable, secure, and scalable Salesforce solutions.
• Develop and manage integrations between Salesforce, Gainsight, and external systems using Salesforce APIs, REST/SOAP services, and middleware platforms.
• Support data migration, synchronization, and data quality initiatives, ensuring integrity across Service Cloud, Gainsight, and integrated systems.
• Participate in DevOps and CI/CD processes, including source control, automated testing, code reviews, and release deployments.
• Stay current with Salesforce platform enhancements, especially Service Cloud, Gainsight, Lightning, and Salesforce AI capabilities, and recommend continuous improvements.

Required Skills & Qualifications

• 7+ years of Salesforce development experience, with strong hands‑on coding responsibility.
• 5+ years of experience developing Salesforce Sales, Service Cloud, and Experience Cloud solutions.
• Hands‑on experience with Salesforce Gainsight, including configuration, data modeling, rules engine, success plans, and reporting (or strong experience integrating Gainsight with Salesforce).
• Knowledge of Customer Success metrics (Health Score, NPS, CSAT, Renewal Risk)
• Experience implementing AI‑powered automation within Salesforce using Einstein AI, predictive insights, and intelligent workflows.
• Experience with Einstein Bots, Digital Engagement, and AI‑driven service analytics
• 4+ years of Lightning development experience, including Lightning Web Components (LWC) and Aura.

Strong expertise in:

• Visualforce
• Flows & Process Automation
• Platform Events
• Deep understanding of Salesforce governor limits, performance tuning, Apex Enterprise Patterns, Apex Mocks, and testing best practices.
• Experience with Salesforce DX, Visual Studio Code, Git‑based source control, and CI/CD pipelines.
• Knowledge of integration patterns and ETL tools such as MuleSoft, Workato, Boomi, or Informatica.
• Experience working in Agile/Scrum development environments, contributing to sprint planning, estimation, and technical design.
• Strong communication and collaboration skills, with the ability to mentor junior developers and influence technical decisions.