Senior Salesforce Administrator

ZebLearn India; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Gopalan Enterprises in Bengaluru is seeking a Senior CRM Administrator to own the administration, implementation, and enhancement of Salesforce and Zoho CRM platforms. You will lead end-to-end delivery from requirements to deployment and post-go-live support, coordinating with multiple stakeholders.

The role requires hands-on experience with Salesforce and Zoho CRM, API integrations, and security, with a focus on performance, scalability, and data governance.

Qualifications

• Minimum 2 years of hands-on Salesforce implementation and administration experience.
• Minimum 2 years of hands-on Zoho CRM implementation and administration experience.
• Strong understanding of CRM architecture, APIs, integrations, and automation.

Responsibilities

• Own the administration, implementation, and enhancement of Salesforce and Zoho CRM platforms.
• Configure workflows, approval processes, automation, dashboards, and security; review architecture and technical solutions.
• Coordinate with business users, vendors, and developers; manage integrations with ERP, telephony, websites and third-party apps; perform UAT and production deployments.

Skills

Salesforce

Zoho CRM

CRM Administration

Implementation

Integration

APIs

Workflows

Automation

Dashboards

Reports

Security

Data Governance

Troubleshooting

Digital Transformation

CRM Architecture

UAT

Release Management

Full Stack Development

Education

BE/BTech in CSE/ISE/IT/ECE

Tools

Apex

SOQL

Lightning

Zoho Creator

Deluge

REST APIs

Job description

# Senior Salesforce AdministratorGopalan EnterprisesBengaluruExperience2-7 yearsSalaryNot DisclosedLocationBengaluruJob Typefull timeSkills:SalesforceZoho CRMCRM AdministrationImplementationIntegrationAPIsWorkflowsAutomationDashboardsReportsValidation RulesSecurityData GovernanceERPTelephonyWhatsAppWebsitesEmail PlatformsApexSOQLLightningZoho CreatorDelugeFull Stack DevelopmentSDLCUATRelease ManagementBRDFRDSOPUser TrainingTroubleshootingDigital TransformationCRM ArchitectureJob DescriptionThis Senior CRM Administrator role at Gopalan Enterprises involves owning the administration, implementation, enhancement, integration, and performance of Salesforce and Zoho CRM platforms. You will lead end-to-end implementation and administration of both platforms, managing software delivery from business requirement gathering through deployment and post-go-live support. Daily responsibilities include coordinating with business users, vendors, implementation partners, and developers, configuring workflows, approval processes, automation, dashboards, reports, and security, and reviewing application architecture and technical solutions. You will work closely with Full Stack Developers to review custom developments, APIs, and integrations, monitor CRM performance and scalability, manage integrations with ERP, telephony, WhatsApp, websites, and third-party applications, and perform UAT, release management, and production deployments.RequirementsThe ideal candidate must have minimum 2 years of hands-on Salesforce implementation and administration experience and minimum 2 years of hands-on Zoho CRM implementation and administration. Strong understanding of CRM architecture, APIs, integrations, and automation is required. Working knowledge of Salesforce Flows, Apex, SOQL, Lightning, and Zoho Creator/Deluge is preferred. B.E./B.Tech in CSE/ISE/IT/ECE is required. Any graduate degree is acceptable.