SENIOR SALES ADVISOR

HypTechie; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

HypTechie is seeking an enthusiastic professional to enhance guest experience by sharing product stories and achieving sales targets. You will deliver knowledgeable service and offer personalized product recommendations.

The ideal candidate possesses excellent communication skills, a passion for storytelling, and experience working in a retail environment. Responsibilities include maintaining stock accuracy, ensuring visual merchandising aligns with themes, and following operational procedures for seamless service.

Qualifications

• Strong communication skills to provide engaging service.
• Ability to personalize recommendations based on guest needs.
• Experience in sales performance analysis.

Responsibilities

• Deliver warm and emotionally engaging service to guests.
• Achieve individual sales targets and KPIs.
• Maintain stock accuracy and report trends.

Job description

Guest Experience & Storytelling

• Deliver warm, knowledgeable, and emotionally engaging service in line with Swadesh’s guest-first service philosophy.
• Introduce products through storytelling—articulating their craft, material, and regional provenance.
• Offer personalised styling or product pairing suggestions based on guest needs and occasions.

Sales Performance

• Achieve individual sales, UPT (units per transaction), and ATV (average transaction value) targets.
• Support the Department Manager in hitting category-wide KPIs.
• Encourage repeat visits through follow-ups & appointments.

Inventory Handling & Product Knowledge

• Maintain stock accuracy through daily counts and replenishment checks.
• Keep updated on craft techniques, material usage, and care instructions across categories.
• Report low-stock or high-demand trends to Department Managers.

Visual Merchandising & Store Presentation

• Support VM upkeep by aligning displays with storytelling themes and seasonal rotations.
• Ensure neatness, grooming, and hygiene across personal and store presentation zones.

Operational Discipline

• Follow SOPs related to POS, returns, exchanges, packaging, and shift handovers.
• Execute backend activities such as tagging, pricing checks, and other coordination as needed.