Senior Quality Engineering Lead - Cyara Testing, Python

Taleo; Chennai District; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Health benefits

Job summary

UnitedHealth Group is seeking a Senior Quality Engineering Lead to drive Cyara testing and Python automation across contact center and enterprise applications. You will own the quality strategy, guide automation efforts, and mentor a QA team while collaborating with developers, product teams, and stakeholders to deliver robust, scalable solutions.

The role requires a strong background in BOT/RPA testing, API/UI/database testing, and experience with CI/CD and DevOps practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 10+ years in Software Quality Engineering with 5+ years of Cyara testing.
• Hands-on with test automation frameworks and tools.
• Experience building AI-driven QA solutions and CI/CD pipelines.

Responsibilities

• Identify automation scope and business challenges.
• Own end-to-end quality strategy, test planning, and release readiness for BOT and enterprise apps.
• Develop and maintain automated test scripts and expand coverage.
• Mentor QA team members and collaborate with cross-functional teams.
• Ensure deployment validation, production readiness, and post-release quality.

Skills

Test automation

AI-driven QA

CI/CD

Leadership

BOT/RPA testing

API/UI/DB testing

Analytical/communication

Education

Bachelor's degree in CS/IT/Engineering

Tools

Cyara

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Senior Quality Engineering Lead - Cyara Testing, Python (2387924)

Senior Quality Engineering Lead - Cyara Testing, Python - 2387924

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications.

Primary Responsibilities:

• Identify the business challenges and potential scope for Automation
• Use enterprise-approved AI tools to streamline workflows, automate tasks and drive continuous improvement
• Evaluate emerging trends to inform solution design and strategic innovation
• Own end-to-end quality strategy, test planning, execution, and release readiness for BOT and enterprise applications
• Develop, maintain, and execute automated test scripts, contribute to test coverage expansion, follow automation standards, and support framework enhancements to improve quality, efficiency, and scalability
• Drive deployment validation, production readiness assessments, and post-release quality monitoring activities
• Mentor, guide, and manage QA team members while promoting technical excellence and continuous learning
• Collaborate with developers, architects, product teams, and stakeholders to ensure high-quality deliverables
• Establish QA standards, governance practices, metrics, and continuous improvement processes across projects
• Analyze quality trends, risks, and performance metrics to support strategic decisions and operational excellence
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 10+ years of experience in Software Quality Engineering and 5+ years with Cyara testing
• Hands-on experience with test automation frameworks and tools
• Experience building AI-driven solutions for QA process improvement
• Experience with CI/CD pipelines, DevOps practices, and deployment validation
• Proven leadership experience in mentoring, managing, and developing QA teams
• Solid expertise in BOT, RPA, and enterprise application testing
• Knowledge of API, UI, database, performance, and integration testing
• Proven excellent analytical, problem-solving, stakeholder management, and communication skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.