Senior Quality Analyst

Taleo; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

UnitedHealth Group is seeking a Senior Quality Analyst to enhance health care technology outcomes. You will execute test cases, create defects, and ensure QA processes run across the SDLC, collaborating with business partners and engineers to align with requirements.

The role requires hands-on experience with contact center platforms and Cyara, plus flexibility for overlapping USA hours and strong analytical skills. Join a global team focused on caring, connecting, and growing together.

Qualifications

• 6+ years of testing, development or routing configuration on contact center platforms (e.g., Amazon Connect, CX One, Genesys).
• 4+ years of Cyara Voice Automation Testing experience.
• Hands-on testing, development and routing configuration on contact center platforms.
• Experience with any contact center platform – Amazon Connect, Genesys, CXone.
• Experience creating test scenarios and test cases from call flow diagrams.
• Proven ability to develop and automate test cases using Cyara.
• Experience in software testing and user acceptance testing.
• Understanding of contact center architecture.
• Flexibility to work USA overlap shifts.

Responsibilities

• Execute test cases to ensure alignment with business requirements.
• Create defects and track them to closure.
• Ensure quality processes across all SDLC phases and meet deadlines.
• Work on multiple projects with differing instructions.
• Work independently on self-determined tasks.
• Collaborate with business partners, analysts, designers and developers to craft/assess project documents and QA processes.
• Identify risks and UAT scope early in the project lifecycle with the team.
• Foster positive relationships with internal and external customers.
• Comply with company policies, procedures, and work flexibility.

Skills

Quality Assurance

Test Planning

Defect Tracking

Stakeholder Communication

Automation Testing

Tools

Cyara

Amazon Connect

Genesys

CXone

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Senior Quality Analyst (2388690)

Senior Quality Analyst - 2388690

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Execution of test cases to ensure it confirms business requirement
• Create defects and track it till closure
• Ensure that quality processes are carried out through all phases of the Software Development Lifecycle, while meeting all project-related deadlines
• Work concurrently on several projects, each with specific instructions that may differ
• Work independently on projects, where tasks are self-determined and not specifically assigned
• Work with business partners, systems analyst, designers and programmers to create / analyze required project documents and ensures that quality assurance processes are incorporated
• Work closely with the Project Team to identify risks and UAT scope early in the project lifecycle
• Build positive professional relationships with internal and external customers
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• 6+ yearsoftesting/development/ Routing configuration experience on Contact Center platforms like Amazon Connect, CX One, Genesys, etc.
• 4+ years of experience on Cyara Voice Automation Testing Tool
• Solid hands-on testing/development/ Routing configuration experience on Contact Center Platform
• Experience of any contact Center Platform – Amazon Connect, Genesys, CXone
• Experience in Creating Test Scenarios , Test Cases from Call Flow Visio Diagrams
• Good experience in developing and automating test cases using Cyara
• Experience in Software Testing and User Acceptance Testing
• Understanding of Contact center architecture
• Flexibility with working on USA overlap shift timings

Preferred Qualifications:

• Experience in SQL and Agile methodology
• Working knowledge of CA Rally
• Knowledge on Agile methodologies

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.