Senior Quality Analyst

Optum India; Dadri; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Optum India seeks an experienced QA/Test engineer to verify contact center solutions across platforms like Amazon Connect, Genesys, and CXone. You will design test scenarios, automate Cyara-based tests, and ensure adherence to QA processes throughout the SDLC.

You will collaborate with business partners, analysts and developers to validate call routing configurations and UAT scope, while managing multiple projects and shifting timelines.

Qualifications

• 6+ years of testing/development routing configuration on contact center platforms such as Amazon Connect, CX One, Genesys, etc.
• 4+ years of experience on Cyara Voice Automation Testing Tool.
• Hands-on testing/development routing configuration on contact center platforms.
• Experience with any contact center platform (Amazon Connect, Genesys, CXone).
• Experience creating test scenarios and test cases from Call Flow diagrams.
• Experience developing and automating tests using Cyara.

Responsibilities

• Execute test cases to verify compliance with business requirements.
• Create defects and track them until closure.
• Ensure quality processes across all SDLC phases and meet deadlines.
• Work on multiple projects with varying instructions.
• Independently manage assigned tasks and self-direct work.
• Collaborate with business partners, analysts, designers and developers to ensure QA sign‑offs.
• Identify risks and plan UAT scope early in project lifecycles.
• Build positive relationships with customers and stakeholders.
• Adhere to company policies and work location/schedule changes.

Skills

Contact center testing

Routing configuration

Cyara

Amazon Connect

Genesys/CXone

Test case development

UAT testing

Communication skills

SQL

Tools

Cyara Voice Automation

CA Rally

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Execution of test cases to ensure it confirms business requirement
• Create defects and track it till closure
• Ensure that quality processes are carried out through all phases of the Software Development Lifecycle, while meeting all project-related deadlines
• Work concurrently on several projects, each with specific instructions that may differ
• Work independently on projects, where tasks are self-determined and not specifically assigned
• Work with business partners, systems analyst, designers and programmers to create / analyze required project documents and ensures that quality assurance processes are incorporated
• Work closely with the Project Team to identify risks and UAT scope early in the project lifecycle
• Build positive professional relationships with internal and external customers
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

• 6+ yearsoftesting/development/ Routing configuration experience on Contact Center platforms like Amazon Connect, CX One, Genesys, etc.
• 4+ years of experience on Cyara Voice Automation Testing Tool
• Solid hands-on testing/development/ Routing configuration experience on Contact Center Platform
• Experience of any contact Center Platform - Amazon Connect, Genesys, CXone
• Experience in Creating Test Scenarios , Test Cases from Call Flow Visio Diagrams
• Good experience in developing and automating test cases using Cyara
• Experience in Software Testing and User Acceptance Testing
• Understanding of Contact center architecture
• Flexibility with working on USA overlap shift timings
• Proven solid communication skill

Preferred Qualifications

• Experience in SQL and Agile methodology
• Working knowledge of CA Rally
• Knowledge on Agile methodologies

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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