Senior Quality Assurance Engineer

HCLSoftware; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HCLSoftware is seeking an experienced QA professional to join our product support team in India. You will design and execute test plans for features with automation, replicate complex production issues, and collaborate across L1/L3 teams to drive root-cause analysis and effective solutions.

You will also own test planning, regression testing, and test environment management across multiple platforms (iOS, Android, Windows, browsers).

Qualifications

• 5+ years of hands-on experience in a Quality Assurance role, preferably within a product support, sustaining, or post-release team.
• Must have used JIRA
• Nice to have - MDM Domain Knowledge
• A strong understanding of Mobile Device Management (MDM) concepts, including device enrollment, policy management, and application deployment.
• Proven experience testing on both iOS and Android platforms from a device management perspective.
• Technical QA Skills
• Experience testing single-page applications (SPAs) built with modern frameworks (React)
• Proficiency in API testing using tools like Postman etc.
• Demonstrated ability to read and interpret application logs to assist in troubleshooting.
• Expertise in QA methodologies and the software development lifecycle.
• A meticulous, detail-oriented approach to testing and documentation.
• Flexible to work in shifts.

Responsibilities

• Development Testing: Design, document, and execute test plans for features with automation.
• Bug Replication & Verification: Replicate complex production issues reported by customers in a controlled test environment.
• Help the L1 team to explain the solution for the issues and share documentations.
• Root Cause Analysis: Collaborate with L3 Support Engineers to perform deep-dive analysis and isolate the source of defects.
• Test Planning & Execution: Design, document, and execute targeted test plans for bug fixes and hotfixes, ensuring comprehensive coverage.
• Regression Testing: Conduct thorough regression testing to certify that a fix has not introduced new problems into the platform.
• Test Environment Management: Own and maintain the support team's test lab with various devices and OS configurations.
• Defect Management: Write clear, concise bug reports in Jira with all necessary information.

Skills

QA Experience

JIRA usage

Mobile Device Management

SPA testing (React)

API testing

Logs interpretation

SDLC knowledge

Attention to detail

Shift flexibility

Tools

Postman

Selenium

Cypress

Playwright

Job description

• Development Testing: Design, document, and execute test plans for features with automation in picture.
• Bug Replication & Verification: Replicate complex production issues reported by customers, often with incomplete information, within a controlled test environment.
• Help the L1 team to explain the solution for the issues and share documentations.
• Root Cause Analysis: Collaborate with L3 Support Engineers to perform deep-dive analysis and isolate the source of defects across our product..
• Test Planning & Execution: Design, document, and execute targeted test plans for bug fixes and hotfixes, ensuring comprehensive coverage of the reported issue.
• Regression Testing: Conduct thorough regression testing to certify that a fix has not introduced new problems into the platform.
• Test Environment Management: Own and maintain the support team's test lab, which includes a variety of mobile devices, operating systems (iOS,Android, Windows, Chrome), and customer-like configurations.
• Defect Management: Write clear, concise, and detailed bug reports in Jira, providing engineers with all the necessary information to resolve issues efficiently.

Required Skills & Qualifications

• Experience: 5+ years of hands-on experience in a Quality Assurance role, preferably within a product support, sustaining, or post-release team.
• Must have used JIRA
• Nice to have - MDM Domain Knowledge:
• A strong understanding of Mobile Device Management (MDM) concepts, including device enrollment, policy management, and application deployment.
• Proven experience testing on both iOS and Android platforms from a device management perspective.
• Technical QA Skills:
• Experience testing single-page applications (SPAs) built with modern frameworks (React preferred).
• Proficiency in API testing using tools like Postman etc.
• Demonstrated ability to read and interpret application logs to assist in troubleshooting.
• Expertise in QA methodologies and the software development lifecycle.
• A meticulous, detail-oriented approach to testing and documentation.
• Flexible to work in shifts.

Preferred Qualifications

• Experience with QA test automation frameworks (e.g., Selenium, Cypress, Playwright) for building regression suites.
• Good to have experience testing a commercial MDM, UEM.
• Familiarity with querying databases (SQL or NoSQL).
• Basic understanding of Node.js to better collaborate with the engineering team.