Senior Quality Assurance and Technical Support Professional

Origin Hr; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Origin Hr in Mumbai seeks a Senior Quality Assurance and Technical Support professional with 5+ years in QA, technical support, or industrial operations across manufacturing or biotech sectors. The role covers quality standards, SOPs, change control, CAPA, and audit support in multiple sites.

You will identify technical issues, perform root cause analysis, troubleshoot problems, and coordinate resolutions, with experience in LIMS and SAP QM; strong MS Excel/Power BI reporting and

Qualifications

• 5+ years of experience in Quality Assurance, Technical Support, or industrial operations.
• Knowledge of SOPs, quality standards, change control, non-conformance, CAPA, inspections, and audits.
• Experience with LIMS and SAP QM; strong data reporting skills (Excel/Power BI).

Responsibilities

• Identify technical quality issues and assess deviations.
• Perform root cause analysis and coordinate effective resolutions.
• Prepare technical reports and support stakeholders with Excel/Power BI insights.

Skills

Quality Assurance

Technical Support

Root Cause Analysis

MS Excel/Power BI

Cross-functional coordination

Tools

LIMS

SAP QM

Job description

Senior Quality Assurance and Technical Support

Experience:5+ Years

Job Location: Mumbai / Pune / Bangalore / Delhi / Hyderabad

• 5+ years of relevant experience in Quality Assurance, Technical Support, or industrial operations, with a strong understanding of quality standards, processes, and operational requirements.

• Knowledge of SOPs, quality standards, change control, non-conformance management, CAPA, inspections, and audit support.

• Ability to identify technical issues, assess quality deviations, perform Root Cause Analysis, troubleshoot problems, and coordinate effective resolutions; knowledge of LIMS and SAP QM.

• Strong analytical and communication skills, with experience in technical reporting, stakeholder management, customer query handling, cross-functional coordination, and proficiency in MS Excel/Power BI.