Senior QA Associate - CRM

Java Development Company; Gurgaon; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Java Development Company seeks a detail-oriented Senior QA Associate focused on Marketing Technology, Email Marketing, and Marketing Automation. You will design and execute test plans for email campaigns and ensure end-to-end quality.

You will work with SFMC or Braze, collaborate with campaign managers and developers to resolve issues, perform functional and non-functional testing, and contribute to QA documentation and automation.

Qualifications

• 3–6 years of QA experience in email or marketing automation.
• Hands-on testing of campaigns, personalization, and journey flows.
• Experience with SFMC or Braze is highly desirable.

Responsibilities

• Design and execute test plans for email campaigns, personalization, and rendering.
• Perform functional, regression, integration, end-to-end, and non-functional testing.
• Validate audience segmentation, targeting rules, triggers, campaign automation, and journey flows.
• Collaborate with stakeholders to resolve issues and contribute to QA documentation.

Skills

QA testing

Email marketing platforms

HTML/CSS/JS

Postman

SQL data validation

Figma (email design)

Agile / Jira

Tools

SFMC

Braze

Eloqua

Postman

Jira

Smartsheet

Figma

Job description

We are looking for a detail-oriented Senior QA Associate with experience in Marketing Technology, Email Marketing, and Marketing Automation. The ideal candidate should have strong QA fundamentals and hands-on experience testing campaigns, audience segmentation, automation journeys, and digital experiences.

Experience with Salesforce Marketing Cloud (SFMC) or Braze is highly desirable.

Key Responsibilities

• Design and execute test plans and test cases for email campaigns, personalization, dynamic content, tracking, and rendering.
• Perform functional, regression, integration, end-to-end, and non-functional testing.
• Validate audience segmentation, targeting rules, triggers, campaign automation, and journey flows.
• Test Email/SMS/Push Notification campaigns across devices and email clients.
• Identify, document, and track defects using tools such as JIRA.
• Collaborate with developers, campaign managers, designers, and business stakeholders to resolve issues.
• Participate in requirement reviews and identify potential quality risks.
• Contribute to QA documentation, checklists, process improvements, and test automation initiatives.

Required Skills & Experience

• 3–6 years of QA experience, preferably in Email Marketing or Marketing Automation.
• Experience with SFMC, Braze, Eloqua, or similar platforms.
• Good knowledge of HTML, CSS, and JavaScript for email testing and responsive rendering.
• Hands-on experience with API testing using Postman.
• Strong knowledge of SQL queries for data validation and campaign testing.
• Experience reviewing email designs/layouts using Figma or similar tools.
• Understanding of campaign testing, segmentation, targeting, journeys, and automation workflows.
• Familiarity with Agile methodologies and JIRA/Smartsheet.