Senior QA Associate - CRM

IOT Solutions World; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IOT Solutions World in Bengaluru is seeking a detail-oriented Senior QA Associate with a strong foundation in Marketing Technology, Email Marketing, and Marketing Automation. You will design test plans, validate segmentation, and test cross-channel campaigns to ensure high-quality digital experiences.

Ideal candidates have hands-on QA experience with SFMC or Braze, proficiency in HTML/CSS/JavaScript for email testing, and strong SQL/API testing skills, with an Agile mindset and collaboration

Qualifications

• 3–6 years of QA experience in Email Marketing or Marketing Automation.
• Experience with SFMC, Braze, Eloqua or similar platforms.
• Proficiency in HTML, CSS, and JavaScript for email testing and responsive rendering.
• Hands-on API testing with Postman.
• Strong SQL data validation and campaign testing skills.
• Experience reviewing email designs with Figma or similar tools.
• Understanding of campaign testing, segmentation, journeys, and automation workflows.
• Familiarity with Agile methodologies and JIRA/Smartsheet.

Responsibilities

• Design and execute test plans and test cases for email campaigns, personalization, dynamic content, tracking, and rendering.
• Perform functional, regression, integration, end-to-end, and non-functional testing.
• Validate audience segmentation, targeting rules, triggers, campaign automation, and journey flows.
• Test Email/SMS/Push Notification campaigns across devices and email clients.
• Identify, document, and track defects using tools such as JIRA.
• Collaborate with developers, campaign managers, designers, and business stakeholders to resolve issues.
• Participate in requirement reviews and identify potential quality risks.
• Contribute to QA documentation, checklists, process improvements, and test automation initiatives.

Skills

QA testing

Email marketing

Campaign testing

HTML/CSS/JS

SQL data validation

API testing

Agile

JIRA

Tools

SFMC

Braze

Eloqua

Postman

JIRA

Smartsheet

Figma

Job description

We are looking for a detail-oriented Senior QA Associate with experience in Marketing Technology, Email Marketing, and Marketing Automation. The ideal candidate should have strong QA fundamentals and hands-on experience testing campaigns, audience segmentation, automation journeys, and digital experiences.

Experience with Salesforce Marketing Cloud (SFMC) or Braze is highly desirable.

Key Responsibilities

• Design and execute test plans and test cases for email campaigns, personalization, dynamic content, tracking, and rendering.
• Perform functional, regression, integration, end-to-end, and non-functional testing.
• Validate audience segmentation, targeting rules, triggers, campaign automation, and journey flows.
• Test Email/SMS/Push Notification campaigns across devices and email clients.
• Identify, document, and track defects using tools such as JIRA.
• Collaborate with developers, campaign managers, designers, and business stakeholders to resolve issues.
• Participate in requirement reviews and identify potential quality risks.
• Contribute to QA documentation, checklists, process improvements, and test automation initiatives.

Required Skills & Experience

• 3–6 years of QA experience, preferably in Email Marketing or Marketing Automation.
• Experience with SFMC, Braze, Eloqua, or similar platforms.
• Good knowledge of HTML, CSS, and JavaScript for email testing and responsive rendering.
• Hands-on experience with API testing using Postman.
• Strong knowledge of SQL queries for data validation and campaign testing.
• Experience reviewing email designs/layouts using Figma or similar tools.
• Understanding of campaign testing, segmentation, targeting, journeys, and automation workflows.
• Familiarity with Agile methodologies and JIRA/Smartsheet.