Senior Project & Program Consultant (Program Process Manager)

Arcadis; Mumbai; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Poutrix is looking for a Program Process Manager to support global strategic programs in Mumbai. This role includes establishing program process controls, conducting quality audits, and ensuring compliance with documentation standards. Candidates should possess over 15 years of experience in strategic real estate project management, including governance frameworks.

The ideal applicant will have a Bachelor's degree in Architecture, Construction, or related fields, and will excel in stakeholder management and communication.

We encourage a diverse range of candidates to apply as we are committed to equality and inclusion.

Qualifications

• 15+ years of experience in supporting program or project management for strategic real estate projects.
• Experience creating governance and process control frameworks for diverse real estate projects.
• Prior experience working on the owner’s side is preferable.

Responsibilities

• Establish and maintain program process controls and document control systems.
• Conduct quality audits of project documentation for compliance and accuracy.
• Support change management processes and coordinate scope revisions.

Skills

Project management

Document control

Stakeholder management

Organizational skills

Communication skills

Education

Bachelor’s degree in Architecture, Construction, Engineering or Project Management

Job description

Role Description

The Program Process Manager will report to the Corporate Services (CS), Real Estate Solutions (RES) Governance Lead within the Centre of Excellence (COE) and will be responsible for establishing, developing, and maintaining program process controls and document control systems in line with COE standards. The role will support global strategic programs across the firm’s real estate portfolio by conducting periodic quality audits of project documentation to ensure compliance with organizational policies, standards, accuracy, completeness, and traceability. Based in Mumbai, India, this position will provide support to large‑scale global programs and therefore requires flexibility to work in alignment with a global delivery model.

Role Accountabilities

• Strong understanding of project processes, documentation standards, and document control practices, with the ability to create, maintain, and update program documents aligned to business objectives and real estate initiatives.
• Excellent organizational, time‑management, and prioritization skills, with strong attention to detail and the ability to manage multiple tasks in a fast‑paced, dynamic environment.
• Ability to distill complex technical and operational information into clear, compelling documentation, including project briefs, executive summaries, decision memos, and scope revision documents.
• Strong communication, coordination, and interpersonal skills, with the ability to engage effectively with cross‑functional teams, SMEs, technical leads, regional/global program managers, and senior stakeholders.
• Experience facilitating workshops and stakeholder discussions to gather inputs, validate content, and ensure alignment across project teams and business functions.
• Proven capability in document management and compliance, including version control, filing, naming conventions, secure archiving, retrieval, and adherence to company policies, industry regulations, and contractual requirements.
• Ability to support change management processes by communicating document updates, assessing impact on scope, schedule, and timelines, and coordinating scope revisions for stakeholder approval.
• Strong stakeholder management and reporting capability, serving as a central point of contact for documentation requests, maintaining logs of outstanding dependencies, and ensuring consistency in language, terminology, and branding across all project documents.

Qualifications & Experience

• Bachelor’s degree in Architecture, Construction, Engineering, Project Management or related field.
• 15+ years of experience in supporting program or project management for strategic real estate projects (office fit‑outs and experience in refurbishment projects in live trading and GC offices; experience in banking & financial institutions is preferred).
• Experience creating governance and process control frameworks for alternative types of real estate projects.
• Experience working in a global organization in a strategic role or COE or PMO (prior experience working on the owner’s side is preferable).

We want you to be able to bring your best self to work every day, which is why equality and inclusion is at the forefront of all our activities. We are an equal‑opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non‑discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.