Senior Project Manager

Infosys BPM; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Infosys BPM is seeking an experienced Project Manager to drive end-to-end delivery of digital, automation, and AI-enabled programs from Bengaluru. The role emphasizes strict governance over scope, cost, quality and timelines, with a focus on production support, product implementation, and transformation initiatives.

The incumbent will lead programs across BPM, FA, ITIL/Service Management, or CSM domains, balancing base product configuration with customization and new development, while ensuring

Qualifications

• Experience in production support and ITIL/Service Management frameworks is beneficial.
• Strong delivery and governance discipline across complex programs.

Responsibilities

• Lead end-to-end programs with adherence to scope, cost, quality, and timelines.
• Coordinate with business, operations and technology teams to ensure value realization.

Skills

BPM Leadership

Education

BTech

Job description

Job Summary

The Project Manager will be responsible for the end-to-end delivery of digital, automation, and AI-enabled programs, ensuring strict adherence to scope, cost, quality, timelines, and defined business outcomes.

The role demands a strong foundation in production support, product implementation, and domain-led transformation initiatives, complemented by hands‑on experience with modern, AI-driven and digital delivery models. The incumbent should have effectively managed production support engagements with a strong focus on SLA adherence, operational stability, and issue resolution. Additionally, the role requires proven experience in product implementation programs, including deep understanding of client requirements, execution of fit-gap analysis, and successful delivery through a balanced approach of base product configuration, customization, and new development. The candidate should also have been a core member of implementation teams across one or more domains such as Business Process Management (BPM), Finance Accounting (FA), ITIL/Service Management frameworks, or Customer Service Management (CSM). Furthermore, the role requires the ability to manage AI, GenAI, automation, and data‑led solutions, working closely with business, operations, and technology stakeholders to drive measurable value while ensuring governance, compliance, and post‑production success.

Responsibilities

• programs, ensuring strict adherence to scope, cost, quality, timelines, and defined business outcomes.

Educational Requirement

BTech

Preferred Skills

• BPM->Leadership - JL6A

Service Line

• BPO Service Line