Project Manager - Managed Services

EPAM Systems; Hyderabad; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

EPAM Systems in Hyderabad invites an experienced Project Manager to run day-to-day operations for a large managed services solution practice. You will align cross-functional teams, strengthen governance and SLA execution, and support AI initiatives through clear reporting and process improvement.

The role requires 14–17 years in IT, a proven background in managed services, and excellence in communication with global leaders.

Qualifications

• 14–17 years of IT industry experience in delivery, operations, or program environments.
• Proven background in managed services programs and running operations for large accounts.
• Collaborates with local and global leaders and cross-functional teams toward shared outcomes.
• Excellent interpersonal and communication skills for senior leadership across global stakeholders.
• Strong negotiation and conflict de-escalation through strategic communication.
• Experience establishing governance frameworks to ensure SLA adherence and improve operational excellence.
• Genuine enthusiasm for applying AI technologies to improve managed services delivery.
• Hands-on reporting and dashboard creation for senior leaders.
• Experience driving process improvement and automation initiatives.
• Working proficiency with Jira, dashboards, and workflow management.
• Familiarity with Advanced Excel, Power BI, and Power Automate.

Responsibilities

• Run operations for the Managed Services Solution Practice.
• Coordinate cross-department collaboration to align project goals and streamline service delivery processes.
• Facilitate clear communication channels and routine status reporting for internal teams and external stakeholders.
• Drive senior leader engagement and alignment on AI initiatives.
• Lead key calls across multiple programs while handling ambiguity and multitasking.
• Track progress and report KPIs tied to AI practice operations.
• Support the integration of AI knowledge into practice workflows and deliverables.
• Identify operational challenges and resolve them to keep the practice running smoothly.
• Define program scope, objectives, and success criteria during initiation and planning.
• Oversee ongoing program performance to ensure SLA compliance and contractual obligations.
• Evaluate risks that impact program outcomes and stakeholder expectations, and mitigate them.
• Build and maintain dashboards and reports, and drive continuous improvement by incorporating feedback and refining operational workflows.

Job description

We are seeking an experienced Project Manager to run day-to-day operations for a large managed services solution practice with steady service quality. You will align cross-functional teams, strengthen governance and SLA execution, and support AI initiatives through clear reporting and process improvement.

Responsibilities

• Run operations for the "Managed Services Solution Practice"
• Coordinate cross-department collaboration to align project goals and streamline service delivery processes
• Facilitate clear communication channels and routine status reporting for internal teams and external stakeholders
• Drive senior leader engagement and alignment on AI initiatives
• Lead key calls across multiple programs/initiatives while handling ambiguity and multitasking
• Track progress and report key performance indicators tied to AI practice operations
• Support the integration of AI knowledge into practice workflows and deliverables
• Identify operational challenges and resolve them to keep the practice running smoothly
• Define program scope, objectives, and success criteria during initiation and planning
• Oversee ongoing program performance to ensure compliance with service level agreements and contractual obligations
• Evaluate risks that impact program outcomes and stakeholder expectations, and mitigate them
• Build and maintain dashboards and reports, and drive continuous improvement by incorporating feedback and refining operational workflows

Requirements

• Extensive IT industry experience of 14-17 years across delivery, operations, or program environments
• Demonstrated background in managed services programs and running operations for large accounts/programs, emphasizing operational consistency and risk mitigation
• Proven ability to collaborate with local and global leaders plus diverse cross-functional teams toward shared outcomes
• Exceptional interpersonal and communication skills to engage senior leadership across global stakeholders
• Strong capability in negotiating and de-escalating stakeholder conflicts through strategic communication
• Solid competency in establishing governance frameworks that ensure SLA adherence and improve operational excellence
• Genuine enthusiasm for applying AI technologies to improve managed services delivery and innovation
• Foundational knowledge of artificial intelligence concepts and related technologies
• Hands-on background in creating and maintaining senior leader reports and dashboards
• Proven experience driving process improvement and automation initiatives
• Working proficiency with Jira including board and workflow management, dashboards, and queries
• Practical familiarity with Advanced Excel, Power BI, and Power Automate

Nice to have

• Background in AI operations and AI tools