Senior Project Engineer

Station Satcom; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Station Satcom is hiring a NOC Support Engineer – CCTV to monitor and manage CCTV networks and surveillance systems from Mumbai. You will ensure system uptime, respond to incidents promptly, and coordinate with field engineers to maintain service continuity.

The role requires 1–3 years in CCTV/NOC or network support, familiarity with IP cameras, NVR/DVR, PoE, and experience with monitoring tools. CCNA or CCTV/VMS certifications are preferred for this position.

Qualifications

• Diploma/BE/BTech in Electronics, IT, CS or related field.
• 1–3 years of CCTV/NOC/network support experience.
• CCNA or CCTV/VMS vendor certifications preferred.
• Familiarity with IP cameras, NVR/DVR, PoE and video retention concepts.

Responsibilities

• Monitor CCTV systems, health dashboards and network alerts 24/7.
• Log incidents and coordinate with field teams for on-site support.
• Diagnose and resolve first/second level CCTV and network issues.
• Escalate unresolved tickets per SOP and ensure timely closure.

Skills

IP CCTV systems

Networking fundamentals

Monitoring tools

Storage concepts

CCTV brands

Education

Diploma/BE/BTech in Electronics, IT, CS

CCNA

CCTV/VMS vendor certifications

Tools

NOC dashboards

SNMP monitoring

VMS software

Job description

Department: Network Operations Center (NOC)

Reports To: NOC Manager / Operations Lead

1. Role Overview

The NOC Support Engineer – CCTV is responsible for monitoring, managing, and troubleshooting CCTV networks and surveillance infrastructure in real-time. The role ensures system uptime, timely incident response, proactive maintenance, and endpoint health management while coordinating with on-ground field engineers and clients to ensure service continuity.

2. Key Responsibilities

• Monitor CCTV systems, health dashboards, NVR/DVR feeds, and network alerts 24/7.
• Track status of all devices including cameras, servers, storage, and network equipment.
• Respond to system-generated alarms promptly.
• Diagnose and resolve first-level and second-level technical issues related to CCTV, network connectivity, NVR/DVR failures, and video retention issues.
• Escalate unresolved issues to senior engineers or field teams as per SOP.
• Log incidents in the ticketing system and ensure timely closure.

Network & CCTV System Support

• Perform health checks on CCTV endpoints, bandwidth, storage utilization, and video quality.
• Troubleshoot IP camera issues, power supply failures, PoE switch problems, and configuration errors.
• Assist with firmware updates, camera resets, and basic configuration tasks.

Coordination & Communication

• Coordinate with field technicians for on-site support and maintenance.
• Provide detailed incident reports to management and clients.
• Ensure communication throughout the ticket lifecycle.

Documentation & Reporting

• Maintain updated asset inventory for CCTV devices.
• Prepare daily/weekly system performance and downtime reports.
• Update knowledge base articles and troubleshooting guides.

Compliance & SOP Adherence

• Follow SLA, escalation matrix, and NOC operational guidelines.
• Ensure CCTV data integrity, security compliance, and retention policies.

3. Required Skills & Qualifications

Technical Skills

• Hands-on knowledge of CCTV systems: IP cameras, analog cameras, NVRs, DVRs.
• Understanding of networking: IP addressing, routing basics, switching, VLANs, PoE.
• Experience with monitoring tools (VMS, NOC dashboards, SNMP-based tools).
• Good understanding of storage systems (NAS/SAN preferred).
• Familiarity with CCTV brands (Hikvision, Dahua, Honeywell, CP Plus, Axis, etc.).

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and coordination abilities.
• Ability to work in shifts (24/7 environment).
• Attention to detail and ability to work under pressure.

4. Educational & Professional Requirements

• Diploma/BE/BTech in Electronics, IT, Computer Science, or related field.
• 1–3 years of experience in CCTV/NOC/network support roles.
• Preferred Certifications: CCNA, CCTV/VMS vendor certifications, NOC/Network Monitoring Tools training.

5. Key Performance Indicators (KPIs)

• SLA adherence
• System uptime percentage
• Ticket closure rateAccuracy of reporting and documentation