Noc Support Engineer - CCTV

Station Satcom Pvt. Ltd.; Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

Station Satcom Pvt. Ltd. in Mumbai seeks a NOC Support Engineer – CCTV to monitor, manage, and troubleshoot CCTV networks in real time, ensuring system uptime and rapid incident response.

You will work with field engineers and clients, perform health checks, resolve CCTV/NVR/DVR issues, and maintain accurate incident records. Shifts are 24/7. The role requires a diploma/BE/BTech and 1–3 years in CCTV/NOC roles, with CCNA or vendor certifications preferred; knowledge of VMS and SNMP tools is a

Qualifications

• Diploma/BE/BTech in Electronics, IT, CS, or related field.
• 1–3 years of CCTV/NOC/network support experience.
• CCNA or CCTV/VMS vendor certifications preferred.

Responsibilities

• Monitor CCTV systems, health dashboards, NVR/DVR feeds, and network alerts 24/7.
• Track status of devices including cameras, servers, storage, and network equipment.
• Respond to alarms promptly and escalate as needed.
• Diagnose and resolve first- and second-level CCTV/network issues.
• Log incidents and ensure timely closure in the ticketing system.
• Coordinate with field technicians for on-site support.

Skills

Analytical skills

Problem solving

Communication

Shift work 24/7

Attention to detail

Coordination

Education

Diploma/BE/BTech in Electronics, IT, CS, or related field

Tools

VMS

NOC dashboards

SNMP tools

Job description

Department: Network Operations Center (NOC)

Reports To: NOC Manager / Operations Lead

1. Role Overview

The NOC Support Engineer – CCTV is responsible for monitoring, managing, and troubleshooting CCTV networks and surveillance infrastructure in real-time. The role ensures system uptime, timely incident response, proactive maintenance, and endpoint health management while coordinating with on-ground field engineers and clients to ensure service continuity.

2. Key Responsibilities

• Monitor CCTV systems, health dashboards, NVR/DVR feeds, and network alerts 24/7.
• Track status of all devices including cameras, servers, storage, and network equipment.
• Respond to system-generated alarms promptly.
• Diagnose and resolve first-level and second-level technical issues related to CCTV, network connectivity, NVR/DVR failures, and video retention issues.
• Escalate unresolved issues to senior engineers or field teams as per SOP.
• Log incidents in the ticketing system and ensure timely closure.

Network & CCTV System Support

• Perform health checks on CCTV endpoints, bandwidth, storage utilization, and video quality.
• Troubleshoot IP camera issues, power supply failures, PoE switch problems, and configuration errors.
• Assist with firmware updates, camera resets, and basic configuration tasks.

Coordination & Communication

• Coordinate with field technicians for on-site support and maintenance.
• Provide detailed incident reports to management and clients.
• Ensure communication throughout the ticket lifecycle.

Documentation & Reporting

• Maintain updated asset inventory for CCTV devices.
• Prepare daily/weekly system performance and downtime reports.
• Update knowledge base articles and troubleshooting guides.

Compliance & SOP Adherence

• Follow SLA, escalation matrix, and NOC operational guidelines.
• Ensure CCTV data integrity, security compliance, and retention policies.

3. Required Skills & Qualifications

Technical Skills

• Hands-on knowledge of CCTV systems: IP cameras, analog cameras, NVRs, DVRs.
• Understanding of networking: IP addressing, routing basics, switching, VLANs, PoE.
• Experience with monitoring tools (VMS, NOC dashboards, SNMP-based tools).
• Good understanding of storage systems (NAS/SAN preferred).
• Familiarity with CCTV brands (Hikvision, Dahua, Honeywell, CP Plus, Axis, etc.).

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and coordination abilities.
• Ability to work in shifts (24/7 environment).
• Attention to detail and ability to work under pressure.

4. Educational & Professional Requirements

• Diploma/BE/BTech in Electronics, IT, Computer Science, or related field.
• 1–3 years of experience in CCTV/NOC/network support roles.
• Preferred Certifications: CCNA, CCTV/VMS vendor certifications, NOC/Network Monitoring Tools training.

5. Key Performance Indicators (KPIs)

• SLA adherence
• System uptime percentage
• Ticket closure rateAccuracy of reporting and documentation