Program Manager II, Easy Ship

Amazon; Bengaluru; On-site; INR 1,200,000 - 1,700,000; Full time

Job summary

Amazon Bengaluru seeks a seasoned Program Manager to own end-to-end delivery initiatives, define KPIs and drive performance improvements across last mile operations. You will pull and analyze data, identify root causes of defects, and collaborate with tech and non-tech stakeholders to deliver updates in leadership reviews.

The role requires strong communication and cross-functional leadership to raise the bar for customer delivery experiences and to work under tight deadlines, ensuring blockers

Qualifications

• 3+ years of program or project management experience.
• 3+ years cross-functional work with tech and non-tech teams.
• 3+ years implementing process improvements using data and metrics.
• Bachelor's degree.

Responsibilities

• Own programs end to end and define KPIs.
• Develop metrics to monitor last mile delivery performance.
• Identify defect patterns to reduce defects at scale.
• Perform data pulls and root-cause analyses as needed.
• Lead initiatives to identify and eliminate root causes of defects.
• Communicate updates to stakeholders during reviews.
• Collaborate with stakeholders to resolve blockers and deliver on time.
• Elevate problems or variances to owners and ensure resolutions.

Skills

SQL

Excel advanced

Data analysis

Education

Bachelor's degree

Job description

Key job responsibilities

• Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.
• Develop and monitor program metrics to identify potential issues in last mile deliveries.
• Identify patterns of defects that will help us build initiatives to reduce defects at scale.
• Ability to pull data and perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
• Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
• Must be able to systematically elevate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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