Senior Product Support Engineer

Grapevine Round1 AI; Ahmedabad; On-site; INR 1,647,000 - 2,013,000; Full time

Job summary

Grapevine Round1 AI, based in Ahmedabad, is looking for a Senior Product Support Engineer to evolve their core CRM platform. The role requires working with executive leadership to define the product roadmap and mentoring product managers to ensure high-quality outputs.

Ideal candidates should have substantial experience in enterprise software, along with exceptional communication skills. The company is a recognized unicorn in the Indian SaaS ecosystem, offering a dynamic work environment and opportunities for growth.

Qualifications

• 6+ years of experience in product management of business applications and enterprise software.
• Deep understanding of SaaS business, core metrics, and growth drivers.
• Experience managing multiple product teams.

Responsibilities

• Work with executive leadership to define the product roadmap.
• Mentor product managers and establish design standards.
• Own KPI dashboards and support pre-sale discussions.

Skills

Product management

SaaS business understanding

Team management

Communication skills

Job description

# Senior Product Support EngineerLeadSquaredBengaluru, Karnataka, IndiaPosted 15 Jun 2026LeadSquared is a fast-growing B2B SaaS unicorn seeking a seasoned product leader to evolve their core CRM platform. The role involves working with executive leadership to define the product roadmap, mentoring product managers, and establishing design standards. You will also own KPI dashboards, support pre-sale discussions, and engage with key customers to drive adoption. This position requires deep experience in enterprise software and the ability to align cross-functional teams.Matched by TALApply to this role now. Install TAL for a 24/7 AI agent that keeps finding roles personalised for you.Apply nowInstall TALExperience6+ yearsFunctionProduct ManagementWork modeOnsite, IndiaCompanyTier 1## What you will work onLeadSquared is a fast-growing B2B SaaS unicorn seeking a seasoned product leader to evolve their core CRM platform. The role involves working with executive leadership to define the product roadmap, mentoring product managers, and establishing design standards. You will also own KPI dashboards, support pre-sale discussions, and engage with key customers to drive adoption. This position requires deep experience in enterprise software and the ability to align cross-functional teams.## TAL's takeQuality 75/1004/5 clarityTier 1 companyTier-1 Indian unicorn with clear product leadership scope and defined strategic ownership.The role clearly outlines responsibilities in product strategy, team leadership, and cross-functional collaboration, although technical stack requirements are absent.## Salaries at LeadSquared18.3 LPA averageBased on 44 Grapevine salary entries for LeadSquared.View all salariesProduct Management2 - 4 years | L18 LPA averageRange: 8 - 8 LPAProduct Management6 - 8 years | Manager16 LPA averageRange: 16 - 16 LPADesign0 - 2 years | L19 LPA averageRange: 9 - 9 LPAFinance0 - 2 years | L16 LPA averageRange: 6 - 6 LPA## Must haves* 6+ years of experience in product management of business applications and enterprise software* Deep understanding of SaaS business, core metrics and growth drivers* Experience managing multiple product teams* Ability to work with engineering teams to deliver software releases* Exceptional listening, presentation and communication skills## About the companyRecognized unicorn in the Indian SaaS ecosystem with strong market presence.