Senior Process Expert, Operations

A.P. Moller - Maersk; Chennai District; On-site; INR 2,800,000 - 3,600,000; Full time

Benefits offered by this job

Global exposure

Work-life balance

Professional growth

Diverse career paths

Job summary

Maersk is seeking an EMR Operations Senior Process Expert to lead day-to-day Equipment Maintenance & Repair (EMR) operations in Chennai. You will drive performance against KPIs/SLAs, manage vendors and stakeholders, and push process improvements to raise service quality and efficiency.

The role requires strong leadership, stakeholder management, and analytics capabilities to deliver data-driven improvements and compliant operations within a global logistics group.

Qualifications

• Experience in EMR operations and driving performance against KPIs/SLAs.
• Strong stakeholder management and reporting capabilities.
• Bachelor’s degree or equal qualification in a relevant field.

Responsibilities

• Manage daily EMR operations and ensure KPIs and SLAs are met.
• Monitor workflow, productivity, and quality to achieve targets.
• Handle vendor, depot and stakeholder queries and resolve issues promptly.
• Oversee container maintenance and repair activities with accuracy and compliance.
• Build strong relationships with vendors, depots and internal teams.
• Prepare operational reports and analyze performance trends.
• Drive standardization, optimization and continuous improvement initiatives.
• Ensure adherence to EMR policies, procedures, and standards.
• Support audits, special projects and automation initiatives.
• Provide data-driven insights to improve performance.

Skills

Stakeholder management

Vendor management

Process improvement

Team leadership

KPI tracking

Analytics

Education

Bachelor's degree

Tools

Excel

EMR systems

Job description

The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance & Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction.

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role:

Looking for a candidate with experience in Equipment Maintenance & Repair (EMR) operations, responsible for managing daily operations, monitoring KPIs/SLAs, handling vendor and stakeholder queries, and ensuring smooth container maintenance and repair processes. The role requires strong stakeholder management, operational reporting and analytics, process improvement, compliance adherence, and the ability to drive operational excellence through standardization, automation, and continuous improvement initiatives. Experience in logistics, container operations, vendor management, and performance reporting is preferred.

You will be Responsible for:

• Managing daily EMR operations and ensuring KPIs and SLAs are achieved.
• Monitoring workflow, productivity, and quality to meet operational targets.
• Handling vendor, depot, and stakeholder queries and resolving issues promptly.
• Overseeing container maintenance and repair activities with accuracy and compliance.
• Building strong relationships with vendors, depots, and internal stakeholders.
• Preparing operational reports and analyzing performance trends.
• Driving process standardization, optimization, and continuous improvement initiatives.
• Ensuring adherence to EMR policies, repair procedures, and industry standards.
• Supporting audits, special projects, business transformation, and automation initiatives.
• Providing data-driven insights and recommendations to improve operational performance.

Qualifications

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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