Senior Process Expert, Operations

maersk; Chennai District; On-site; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Impact

Career growth opportunities

Innovation culture

Global exposure

Work-life balance

Job summary

Maersk is seeking an EMR Operations Sr Process Expert in Chennai to lead daily Equipment Maintenance & Repair (EMR) operations and drive performance against KPIs and SLAs. You will manage a team, coordinate with vendors and stakeholders, and ensure compliant, standardized processes while delivering superior service.

You will monitor workflow, quality, and productivity, deliver operational reports, and push continuous improvement initiatives through automation and process optimization,

Qualifications

• Graduate with a bachelor's degree.
• Fluent in English with good communication skills.

Responsibilities

• Managing daily EMR operations and achieving KPIs and SLAs.
• Monitoring workflow, productivity, and quality to hit targets.
• Handling vendor, depot, and stakeholder queries; resolving issues.
• Overseeing container maintenance and repair activities with compliance.
• Building strong relationships with vendors, depots, and stakeholders.
• Preparing operational reports and analyzing performance trends.
• Driving standardization, optimization, and continuous improvement.
• Ensuring adherence to EMR policies, repair procedures, and standards.
• Supporting audits, special projects, and automation initiatives.
• Providing data-driven insights to improve performance.

Skills

English communication

Education

Bachelor's degree

Job description

The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance & Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction.

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible-setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let's sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role:

Looking for a candidate with experience in Equipment Maintenance & Repair (EMR) operations , responsible for managing daily operations, monitoring KPIs/SLAs, handling vendor and stakeholder queries, and ensuring smooth container maintenance and repair processes. The role requires strong stakeholder management, operational reporting and analytics, process improvement, compliance adherence, and the ability to drive operational excellence through standardization, automation, and continuous improvement initiatives. Experience in logistics, container operations, vendor management, and performance reporting is preferred.

You will be Responsible for:

• Managing daily EMR operations and ensuring KPIs and SLAs are achieved.
• Monitoring workflow, productivity, and quality to meet operational targets.
• Handling vendor, depot, and stakeholder queries and resolving issues promptly.
• Overseeing container maintenance and repair activities with accuracy and compliance.
• Building strong relationships with vendors, depots, and internal stakeholders.
• Preparing operational reports and analyzing performance trends.
• Driving process standardization, optimization, and continuous improvement initiatives.
• Ensuring adherence to EMR policies, repair procedures, and industry standards.
• Supporting audits, special projects, business transformation, and automation initiatives.
• Providing data-driven insights and recommendations to improve operational performance.

Qualifications

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.