Senior Process Expert

Maersk; Tamil Nadu; On-site; INR 350,000 - 550,000; Full time

Job summary

Maersk in Tamil Nadu, India invites applications for a Customer Experience role focused on supporting customers after onboarding. You will manage customer channels, handle cases, oversee onboarding and nurture ongoing relationships to resolve disputes when needed.

The position emphasizes independent work, mentoring peers, and contributing to process improvements within a global logistics environment.

Qualifications

• Customer Experience roles focus on supporting customers after onboarding.
• Includes customer channel management, case management, onboarding and relationship management.
• Involves contract and dispute management.
• Requires ability to work independently within defined guidelines.
• Coaching and mentoring less experienced team members when required.

Responsibilities

• Work as an individual contributor, applying expertise within guidelines.
• Set objectives and deliver responsibilities independently within defined guidelines.
• Build professional knowledge and project management skills.
• Influence stakeholders and escalate complex issues when needed.
• Manage priorities and ensure timely completion of tasks.

Skills

Customer care

Relationship management

Case management

Education

Bachelor's degree

Job description

colleague or supervisor.The job requires limited job and business knowledge at the time of hiring.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .Job DescriptionAt Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.Purpose of the roleCustomer Experience roles focus on supporting customers after onboarding, including customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and related activities.You will be Responsible for:Working as an individual contributor, applying technical or functional expertise rather than directly managing people.Coaching and mentoring less experienced team members and supporting process or program activities when required.Setting objectives and delivering assigned responsibilities independently within defined guidelines.Building professional knowledge, project management skills, and the ability to influence stakeholders.Applying practical methods, techniques, work procedures, and processes within the area of expertise.Selecting appropriate solutions from known alternatives and escalating complex issues when required.Using prior work experience and advanced education to handle day-to-day responsibilities effectively.Managing priorities and ensuring timely completion of assigned tasks and deliverables.QualificationsGraduate with 2–4 years of relevant experienceWhat We Offer:Impact : Be part of a team that directly contributes to global operations.Opportunity : Unlock professional and personal growth through diverse career pathways.Innovation : Work with a team that embraces technology and continuous improvement.Global Exposure : Collaborate across geographies and cultures.Work-Life Balance : Flexible working arrangements to support your wel-being.