Senior Process Expert

Maersk; Chennai; On-site; INR 400,000 - 650,000; Full time

Benefits offered by this job

Global exposure

Flexible working

Growth opportunities

Diversity & inclusion

Job summary

Maersk is a global leader in integrated logistics seeking a Customer Experience professional to support customers after onboarding, manage customer channels, handle case resolution, onboarding and ongoing relationship management.

You will work with teams across geographies to deliver seamless service, apply practical knowledge, and continuously improve processes, while benefiting from flexible working arrangements and a diverse, inclusive workplace.

Qualifications

• Graduate with 2-4 years of relevant experience.

Responsibilities

• Working as an individual contributor, applying technical or functional expertise rather than directly managing people.
• Coaching and mentoring less experienced team members and supporting process or program activities when required.
• Setting objectives and delivering assigned responsibilities independently within defined guidelines.
• Building professional knowledge, project management skills, and the ability to influence stakeholders.
• Applying practical methods, techniques, work procedures, and processes within the area of expertise.
• Selecting appropriate solutions from known alternatives and escalating complex issues when required.
• Using prior work experience and advanced education to handle day-to-day responsibilities effectively.
• Managing priorities and ensuring timely completion of assigned tasks and deliverables.

Job description

Job Description

colleague or supervisor. The job requires limited job and business knowledge at the time of hiring. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible- setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let's sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

Customer Experience roles focus on supporting customers after onboarding, including customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and related activities.

Responsibilities

• Working as an individual contributor, applying technical or functional expertise rather than directly managing people.
• Coaching and mentoring less experienced team members and supporting process or program activities when required.
• Setting objectives and delivering assigned responsibilities independently within defined guidelines.
• Building professional knowledge, project management skills, and the ability to influence stakeholders.
• Applying practical methods, techniques, work procedures, and processes within the area of expertise.
• Selecting appropriate solutions from known alternatives and escalating complex issues when required.
• Using prior work experience and advanced education to handle day-to-day responsibilities effectively.
• Managing priorities and ensuring timely completion of assigned tasks and deliverables.

Qualifications

Graduate with 2-4 years of relevant experience

What We Offer

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your wel-being.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.