Senior Process Expert

A.P. Moller - Maersk; Chennai; Presencial; INR 500.000 - 750.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global exposure

Flexible work arrangements

Career growth

Descripción de la vacante

Maersk, a global leader in integrated logistics, is seeking a Customer Experience professional in Chennai to support customers after onboarding and manage ongoing relationships. You will handle multiple communication channels, resolve issues, and assist with onboarding and contract-related activities.

We value collaboration across geographies, diversity, and continuous learning, offering growth opportunities and a flexible work approach to help work-life balance.

Formación

• Graduate with 2–4 years of relevant experience.
• Good communication and interpersonal skills.
• Experience in customer-facing roles is preferred.

Responsabilidades

• Support customers after onboarding and manage inquiries.
• Handle customer channels and case management.
• Assist in onboarding and relationship management activities.
• Support contract and dispute management processes.

Conocimientos

Customer service

Communication skills

Problem solving

Educación

Bachelor's degree

Descripción del empleo

colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Job Description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us

as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

Customer Experience roles focus on supporting customers after onboarding, including customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and related activities.

You will be Responsible for:

• Working as an individual contributor, applying technical or functional expertise rather than directly managing people.
• Coaching and mentoring less experienced team members and supporting process or program activities when required.
• Setting objectives and delivering assigned responsibilities independently within defined guidelines.
• Building professional knowledge, project management skills, and the ability to influence stakeholders.
• Applying practical methods, techniques, work procedures, and processes within the area of expertise.
• Selecting appropriate solutions from known alternatives and escalating complex issues when required.
• Using prior work experience and advanced education to handle day-to-day responsibilities effectively.
• Managing priorities and ensuring timely completion of assigned tasks and deliverables.

Qualifications

Graduate with 2–4 years of relevant experience

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your wel-being.