Ocean Customer Experience Specialist

Maersk; Tamil Nadu; On-site; INR 350,000 - 550,000; Full time

Job summary

Maersk, a global leader in integrated logistics, invites applicants for an Administrative role within its global operations. The role supports cross-functional teams, handling technical, administrative, or operational tasks with scope from entry-level to experienced contributors.

Candidates should have shipping or supply chain exposure, strong communication, analytical skills, and hands-on Salesforce experience, with a willingness for extended shifts and exposure to export/import processes.

Qualifications

• Shipping or supply chain experience (experience from other industries is also acceptable).
• Strong communication skills.
• Willingness to work in extended shifts.
• Good analytical skills.
• Hands-on experience with Salesforce application.
• Knowledge of export and import processes.

Responsibilities

• Handle administrative tasks to support shipping and supply chain operations.
• Communicate clearly with stakeholders across geographies.
• Assist with export/import documentation and compliance.
• Learn and apply process improvements under supervision.

Skills

Salesforce

Communication skills

Analytical skills

MS Excel

Export/Import processes

Shipping/Supply chain experience

Extended shifts

Administrative tasks

Job description

problems to a more experienced colleague or supervisor.The job requires limited job and business knowledge at the time of hiring.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .Job DescriptionAt Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.Purpose of the roleThe Administrative stream includes roles that support others through technical, administrative, or operational tasks. Positions range from entry-level to experienced contributors with practical knowledge. Skills are developed through training and on-the-job experience. At higher levels, individuals work independently, follow standards, and adjust processes to solve problems. Tasks are of limited scope and complexity, and work is typically done under supervision.The job requires limited job and business knowledge at the time of hiring.You will be Responsible for:Shipping or supply chain experience (experience from other industries is also acceptable)Strong communication skills.Willingness to work in extended shifts.Good analytical skills.Hands-on experience with Salesforce application.Knowledge of export and import processes.Qualifications Less than 3 years to 10 yearsGood & MS Office application Excel Communication.What We Offer:Impact : Be part of a team that directly contributes to global operations.Opportunity : Unlock professional and personal growth through diverse career pathways.Innovation : Work with a team that embraces technology and continuous improvement.Global Exposure : Collaborate across geographies and cultures.Work-Life Balance : Flexible working arrangements to support your well-being.