Senior Process Expert

Maersk; Navi Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Maersk is seeking a Senior Specialist - Tender & Contract Management in Navi Mumbai to lead end-to-end tender execution, contract validation, and data maintenance across customer agreements. You will collaborate with Sales, Pricing, Product, Customer Service, and Operations to ensure accurate filings, compliant governance, and timely implementation, while driving process improvements and quality.

The role requires attention to detail, strong stakeholder management, and the ability to translate

Qualifications

• Experience in tender and contract management for customer agreements.
• Strong commercial understanding and attention to detail.
• Ability to drive quality, governance, and process improvements.

Responsibilities

• Execute tenders, contracts, amendments, and rate maintenance with accuracy.
• Analyze commercial agreements and translate into system filings.
• Manage complex contract structures across products, geographies, currencies.
• Ensure compliance with governance standards and policies.
• Drive data quality, audits, and CAPA root cause analysis.

Skills

Stakeholder management

Contract management

Tender management

Data analysis

Quality assurance

Process improvement

RCA / CAPA

Cross-functional collaboration

Job description

The Senior Specialist - Tender & Contract Management (TCM) is responsible for the end-to-end execution, validation, and maintenance of customer contracts and tenders for. The role requires strong commercial understanding, attention to detail, stakeholder management capabilities, and the ability to drive quality and process improvements while ensuring timely and accurate implementation of customer agreements.

Key Responsibilities

Tender & Contract Management Execute customer tenders, contracts, amendments, and rate maintenance activities with a high degree of accuracy and within agreed service levels. Analyze commercial agreements and translate customer requirements into system filings aligned with approved business decisions and commercial commitments. Manage complex contract structures involving multiple products, geographies, currencies, surcharges, and contractual exceptions. Ensure contract implementation complies with approved customer agreements, internal governance standards, and company policies. Maintain the integrity and accuracy of contract data across applicable systems and platforms. Quality, Compliance & Governance Drive excellence in contract quality and invoice accuracy to support a best-in-class customer experience. Conduct quality reviews, proactive audits, and validation checks to identify filing gaps, compliance risks, and process deviations. Lead and support Root Cause Analysis (RCA) activities and ensure effective implementation of corrective and preventive actions (CAPA). Provide data-driven insights, trend analysis, and recommendations to support governance reviews and leadership decisions. Ensure compliance with Standard Operating Procedures (SOPs), global guidelines, and internal control requirements.

Stakeholder Management & Collaboration

Partner closely with Sales, Pricing, Product, Customer Service, Operations, and Area teams to ensure successful tender and contract execution. Serve as the primary point of contact for complex contract implementation, filing challenges, and business-critical issues. Support the resolution of customer escalations related to contract setup, rate maintenance, and billing accuracy. Facilitate cross-functional discussions, align stakeholders, and drive timely closure of action items.

Continuous Improvement & Transformation

Identify opportunities for process optimization, automation, and operational efficiency improvements. Support testing, implementation, and adoption of new tools, systems, and business initiatives. Contribute to the development of standardized processes, best practices, and knowledge repositories across the TCM organization. Lead or participate in initiatives focused on improving customer experience, quality performance, and productivity.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.