Senior Process Associate

HCL Technologies Limited; Lucknow; On-site; INR 300,000 - 540,000; Full time

Job summary

HCL Technologies Limited seeks a detail-oriented Executive to support Life & Pension operations in a global Insurance BPO. The role emphasizes accurate policy servicing and clear communication with UK/European stakeholders.

Work within SLA/KPI frameworks, process service requests, follow SOPs, participate in audits, and contribute to process improvements. Full-time, based in Lucknow, with UK/European business hours.

Qualifications

• English reading and writing proficiency
• Commerce/Business graduate
• Attention to detail and adherence to process guidelines
• Knowledge of SLAs, quality metrics, and productivity standards
• Ability to work in a fast-paced delivery environment
• Willingness to learn domain knowledge
• MS Office proficiency

Responsibilities

• Process Life & Pension service requests per SOPs
• Interpret and update policy information complying with regulations
• Work within SLA and KPI frameworks and escalate risks
• Communicate with internal teams and UK/European counterparts
• Utilize workflow management tools and track transactions
• Participate in audits, reviews and process-improvement initiatives
• Adapt to changes and new processes in a dynamic environment

Skills

English communication

Attention to detail

Analytical mindset

MS Office proficiency

Education

Graduate in Commerce/Business or related fields

Tools

MS Office (Outlook, Excel, Word)

Job description

Business Unit: Insurance BPO – Life & Pension Services
Shift: UK / European Business Hours
Employment Type: Full-time

Role Overview

We are seeking a detail-oriented and proactive Executive to support our Life & Pension operations within a global Insurance BPO environment. The role requires strong communication skills, the ability to understand and adhere to service level expectations, and a high degree of adaptability while working with international stakeholders across the UK and Europe.

Key Responsibilities

• Process a variety of Life & Pension service requests, adhering to defined SOPs and quality standards.
• Interpret and update policy-related information with accuracy while ensuring compliance with regulatory guidelines.
• Work within established SLA and KPI frameworks, ensuring timely completion of tasks and proactive escalation of risks or delays.
• Communicate effectively—verbally and in writing—with internal teams and UK/European counterparts.
• Utilize workflow management tools, tracking transactions through to completion.
• Participate in audits, reviews, and process‑improvement initiatives.
• Adapt quickly to business changes, volume fluctuations, and new processes in a dynamic operational environment.

Required Skills & Qualifications

• Basic to good proficiency in reading and writing English, including comprehension of business communication.
• Graduate in any discipline (preferably Commerce, Business, or related fields).
• Strong attention to detail and ability to follow process guidelines.
• Understanding of Service Level Agreements (SLAs), quality metrics, and productivity standards.
• Ability to work in a fast‑paced and dynamic delivery environment.
• Good analytical mindset and willingness to learn domain‑specific knowledge.
• Proficiency in MS Office (Outlook, Excel, Word).

Skill Requirements

Preferred Experience

• 1-3 years of experience in Insurance BPO, particularly Life & Pension operations (e.g., policy servicing, claims, customer updates, benefit administration).
• Exposure to UK/Europe processes or projects involving global stakeholders.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.