Senior Principal - Strategic Planning

Arthur J. Gallagher & Co. (AJG); Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Ongoing learning

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in India is seeking an experienced HR Transformation lead to design and implement a Global HR Shared Services Hub over 2–3 years. The role partners with senior teams to standardize HR processes, develop service delivery models, and create scorecards for performance monitoring.

You will drive organizational design for HR support, lead cross-functional initiatives, and deliver change management across Tier 1/2 operations, with exposure to Tier 0 AI-enabled solutions.

Qualifications

• MBA required; 6+ years HR experience with 2-4 years in management consulting.
• Experience with Contact Center or HR Shared Services projects is preferred.
• Strong analytical, process-improvement and project-management skills.

Responsibilities

• Design and deploy Tier 1 and Tier 2 HR support function processes to ensure efficiency and scalability.
• Develop HR taxonomies, service catalogs, and detailed implementation plans.
• Contribute to organizational design of Tier 1 and Tier 2 support teams.
• Collaborate with cross-functional teams to integrate the new support model.
• Support assessment and deployment of advanced Tier 0 solutions, such as Agentic AI, to enhance HR service delivery.
• Serve as SME in HR transformation to drive results.
• Advise HR stakeholders on opportunities for improvement within HR sub-functions.

Skills

HR Transformation

Project Management

Data Analysis

Stakeholder Management

Change Management

Education

MBA

Tools

Agentic AI

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

This position serves as a key member of the corporate Gallagher’s Internal Consulting team that is responsible for designing and executing strategic and operational improvement initiatives. This role will collaborate with senior team members and operational staff to design, plan, and implement a new Global HR Shared Services Hub over a 2-3 year time horizon. Specific tasks will include conducting data analysis; establishing future state HR Service Delivery Model (inclusive of service catalog, tiered definitions, organizational structure / sizing); standardizing core HR processes; creating HR Support Model reference documentation (e.g., Desktop procedures, FAQs, Job Aids); and building Support Model performance scorecards. Upon successful implementation of the Global HR Shared Services Hub, the incumbent will transition to other initiatives.

How you'll make an impact

Responsibilities

• Design and deploy Tier 1 and Tier 2 HR support function processes to ensure efficiency and scalability.
• Develop HR taxonomies, service catalogs, and detailed implementation plans.
• Contribute to the organizational design of Tier 1 and Tier 2 support teams.
• Collaborate with cross-functional teams to ensure seamless integration of the new support model.
• Support the assessment and deployment of advanced Tier 0 solutions, such as Agentic AI, to enhance HR service delivery.
• Serve as a subject matter expert in HR transformation, leveraging experience from large consulting firms to drive results.
• Advise HR stakeholders on opportunities for improvement within HR sub-functions (e.g., centralization, process standardization), creating an evidence-based foundation for change.

Process Improvement and Analysis

• Analyze and reengineer business processes with input from management and staff.
• Determine comprehensive business requirements.
• Document current-state ("as-is") processes and information flows.
• Develop future-state ("to-be") process flows and process change diagrams to identify necessary organizational and workflow changes.
• Apply problem-solving skills to craft actionable recommendations and work with management and staff to implement solutions.

Project Management

• Lead workstreams in the execution of the Global HR Shared Services Hub initiative, ensuring alignment with organizational goals and timelines.
• Ensure project milestones are achieved, and deliverables meet the highest quality standards.
• Provide a clear implementation approach for executing transition plans through defined phases and milestones.
• Write detailed action plans, including timelines, tasks, and sequences of events, to guide team members, consultants, and contractors.
• Develop training materials for assigned projects.
• Update project management documents regularly.
• Actively measure, monitor, and report on project and transition activities, milestones, dependencies, status, KPIs, and risks/issues.
• Create and deliver report-outs and updates to project teams and stakeholders at various levels.

About you

Minimum Required Qualifications

• MBA
• 6+ years of HR experience, with 2-4 years HR management consulting experience, including Contact Center or HR Shared Services projects

Preferred Qualifications

• Familiarity with advanced Tier 0 solutions, such as Agentic AI, is a strong plus.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)