Senior Principal - SN Automation Engineering Architect

GSK; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

GSK is seeking a Servicenow Automation Engineering Product Analyst in Bengaluru. You will translate business strategy and regulatory needs into clear requirements, shaping options aligned to product strategy, architecture, and cost considerations.

You will document processes, specify functional/non-functional requirements, and support testing, training, and release activities. Collaboration with Architects and MSP/service catalog teams is essential.

Qualifications

• Bachelor's or Master's degree in a relevant field, or equivalent experience.
• Industry certifications highly desirable (e.g. SAP certification in related area, Agile methodologies)

Responsibilities

• Elicit and manage detailed business requirements and design technology-enabled use cases.
• Document as-is and to-be system processes and identify improvement opportunities.
• Specify functional and non-functional requirements including security, performance, and operability.
• Provide clear design inputs and maintain configuration repositories.

Skills

Business analysis

Requirements elicitation

Stakeholder management

Functional testing

Non-functional testing

Documentation

Security awareness

Process improvement

Automation thinking

Education

Bachelor's or Master's in CS/IT/Engineering

Tools

SAFe

Scrum

Kanban

Test management tools

Job description

Business Introduction

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Job Purpose

The SERVICENOW Automation Engineering Product Analyst supports the delivery of secure, effective, and compliant digital solutions by translating business strategy, pain points, and regulatory needs into clear, testable requirements. Working with the Automation Engineering Architect, they help shape solution options that align to product strategy, architectural guardrails, and cost considerations. The Automation Engineering Product Analyst documents processes, designs technology-enabled use cases, and supports solution testing, adoption, and operational readiness. They contribute to continuous improvement and automation opportunities that enhance user experience, reduce effort, and enable measurable value for the Product. In addition, this role supports the iTSM Service Catalog and will work in partnership with SERVICENOW Automation Engineering Architect for conversational/automation of forms and MSP service catalog factory for basic forms.

Key Responsibilities

• Support the Automation Engineering Architect to realise the Product strategy by eliciting and managing detailed business requirements (e.g., features, user stories) and designing technology-enabled use cases.
• Document as-is and to-be system processes, identifying opportunities for system, process, and workflow improvement, supported by impact analysis and basic data insights.
• Document functional and non-functional requirements (e.g., security, performance, operability, accessibility), ensuring they are reflected in specifications and delivery plans.
• Document functional and technical specifications needed to deliver changes and support configuration or code delivery by providing clear design inputs; maintain configuration repositories and version updates where applicable.
• Support technical delivery teams by advising Developers and Test Analysts on expected system behaviour and acceptance criteria, informed by clear business and non-functional requirements.
• Perform functional and non-functional testing for delivered solutions and upgrades, ensuring the system fulfils requirements; support the creation of test cases and execution using test management tooling.
• Support configuration release management activities, adhering to release management policy, documenting version history, deployment notes, and release checklists.
• Develop user guides, configuration documentation, runbooks, and training materials; deliver training to key users or support teams to enable Product adoption and support readiness.
• Support the Automation Engineering Architect to identify and document additional security, data privacy, and compliance considerations (e.g., sensitive data handling), liaising with relevant SMEs to embed required controls.
• Support onboarding into GSK systems and adherence to Portfolio and platform control requirements (e.g., compliance artefacts, access controls, operability standards).
• Support the Automation Engineering Architect to identify and implement automation or workflow efficiency opportunities within the Product team, backed by basic usage metrics or adoption insights.
• Act as an escalation point for the Application Support team, advising on complex incidents and ensuring documentation and configuration records remain accurate for effective support and maintenance.

Professional Qualifications

• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
• Industry certifications highly desirable (e.g. SAP certification in related area, Agile methodologies)

Area of Specialisation

Strong business knowledge in a relevant functional domain (e.g., IT, Finance, R&D), with the ability to analyse business challenges using structured frameworks, model end-to-end processes (e.g., BPMN), and support delivery through familiarity with Agile practices (e.g., SAFe, Scrum, Kanban).

Experience Required

• Overall 15 years and typically 2–4 years’ experience in a business analysis or product-focused role supporting technology delivery.
• Experience eliciting and managing detailed business requirements in operational or complex business environments; building process flows and facilitating stakeholder sessions.
• Demonstrated ability to analyse business problems and develop technology-enabled use cases using structured methods.
• Experience supporting functional testing activities, including executing test cases and managing defects through to resolution.
• Familiarity with software engineering concepts, security considerations, and technology solutioning is beneficial.
• Experience in Pharmaceuticals or other regulated industries is desirable to support compliance, data integrity, and controlled business processes.
• Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across business and technical teams.

Skills/Background

• Strong attention to detail, ensuring requirements, specifications, and testing outcomes are accurately documented and traceable throughout delivery.
• Ability to translate complex business rules into clear system behaviour, configurations, and test scenarios.
• Proactive and curious mindset, able to investigate system issues, validate behaviour, and identify improvement opportunities.
• Effective communication skills, capable of explaining system constraints and technology implications in a way business stakeholders can understand.
• Comfortable working in a structured, process-driven environment, with an appreciation of compliance, data integrity, and controlled change management practices.
• Collaborative and team-oriented, supporting cross-functional work with Product Owners, Developers, Testers, and business users.

#AGTech Skills

Architectural Design, Artificial Intelligence (AI), Automation, Cloud Computing, Container Orchestration, Data Center Management, DevOps, Disaster Recovery (DR), Identity Access Management (IAM), Information Technology (IT) Risk Management, Integration Platform as a Service (iPaaS), Leadership, Network Design, Serverless Platforms, Service Oriented Architecture (SOA), Stakeholder Management, Storage Area Network (SAN), Strategizing, System Monitors, Technical Architecture, Technical Architecture Design, Virtualization, Zero Trust Architecture

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.

We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.