Senior Principal Business Consultant

Infosys Consulting; Bengaluru; On-site; INR 5,500,000 - 9,000,000; Full time

Job summary

Infosys Consulting in Bengaluru seeks a Senior Principal – Airlines, Airports & Aviation with 18+ years of domain experience to provide industry leadership, strategic advisory and transformation governance for global aviation clients.

You will lead senior client engagements, shape business and technology strategies, and drive digital transformation, operating models, and value realization across Airlines, Airports, Cargo and related aviation functions.

Qualifications

• 18+ years of professional experience in Airlines, Airports or the broader Aviation sector.
• Significant experience in senior consulting, transformation, industry advisory or technology transformation roles.
• Strong understanding of airline and/or airport business processes and operating models.
• Experience leading complex business and/or technology transformation initiatives.

Responsibilities

• Provide senior-level consulting and domain leadership across Airlines, Airports, Cargo, MRO, Engineering and related functions.
• Advise clients on industry trends, transformation priorities and emerging aviation business models.
• Translate problems into structured transformation initiatives and develop roadmaps and value cases.
• Lead executive workshops, discovery sessions and transformation discussions with CIOs/COOs/CTOs.
• Develop early market propositions and drive CXO-level engagements across global aviation accounts.

Skills

Aviation domain leadership

Strategy & advisory

Transformation leadership

Stakeholder management

Executive communication

Job description

• Infosys (NYSE: INFY) is a global leader in consulting, technology and outsourcing solutions with annual revenues of $19.3B as of March 2025. We enable clients, in more than 56 countries, to stay a step ahead of emerging business trends and outperform the competition.
• Infosys Consulting partners with clients to transform their businesses in areas such as strategy, processes, organization, systems and risk. Infosys Consulting has offices across the US, Europe, APAC, and India.
• We are Value Integrators – we deliver realized business value by managing transformations from strategy through execution, including operating and optimizing delivered solutions The Consulting team in India works with its overseas counterparts to provide business consulting services to clients in the US, Europe, Asia Pacific and Middle East markets
• At Infosys Consulting, we recognize the need for greater Diversity and Inclusion at the workplace, and on this journey, we place special emphasis on enabling gender diversity. Women form an integral part of our company and we do all that we can to build an inclusive, supportive and safe workplace

Role Overview

We are seeking an accomplished Senior Principal – Airlines, Airports & Aviation Consulting with 18+ years of experience in the Airlines, Airport or broader Aviation sector to provide industry leadership, strategic advisory, business consulting, transformation leadership and practice development across global aviation clients.

Role requires a senior industry practitioner who combines deep aviation domain expertise with management consulting, digital transformation, executive stakeholder management, business development and solution shaping capabilities.

Key Responsibilities

1. Aviation Domain & Industry Leadership

• Provide senior-level consulting and domain leadership across Airlines, Airports, Cargo, MRO, Engineering and associated aviation functions.
• Advise clients on industry trends, operating challenges, transformation priorities and emerging aviation business models.
• Translate complex airline and airport business problems into structured transformation initiatives.
• Provide industry perspectives, benchmarks and strategic recommendations to senior client stakeholders.
• Act as a domain advisor across business, operations and technology transformation initiatives.

Lead and advise transformation initiatives covering areas such as:

• Airline Retailing and Digital Commerce
• Modern Airline Retailing
• Offer & Order Management
• NDC and ONE Order
• Distribution and GDS
• Reservations, Ticketing and Departure Control
• Revenue Management
• Pricing and Ancillary Revenue
• Revenue Accounting
• Loyalty and Customer Experience
• Digital Channels and Passenger Experience

3. Airline Operations Provide consulting leadership across:

• Operations Control Center (OCC)
• Flight Operations
• Crew Planning and Management
• Crew Pairing and Rostering
• Disruption Management / IROPS
• Airport and Station Operations
• Departure Control
• Ground Operations and Ground Handling
• Baggage Operations
• Operational Recovery
• Flight and Turnaround Management
• Ability to connect commercial, operational and technology transformation priorities is critical.

Provide advisory and transformation leadership across areas including:

• Airport Operations
• Airport Operational Systems
• Air Cargo
• Cargo Terminal and Warehouse Operations
• Cargo Revenue and Commercial Operations
• MRO and Engineering
• Maintenance Planning
• Aviation Supply Chain
• Lead aviation business and digital transformation strategy engagements.
• Conduct current-state and maturity assessments.
• Define future-state business capabilities and target operating models.
• Develop transformation roadmaps and investment priorities.
• Build business cases and value realization frameworks.
• Advise on legacy modernization and platform transformation.
• Support enterprise architecture and business capability alignment.
• Identify opportunities involving Cloud, Data, AI/GenAI, automation, APIs, microservices and emerging technologies within the aviation context.
• Establish clear business outcomes, KPIs and transformation governance mechanisms.

6. CXO Advisory & Client Engagement

• Serve as a trusted advisor to senior airline and aviation stakeholders.
• Engage effectively with CIOs, CTOs, CDOs, COOs and senior business/operations executives.
• Lead executive workshops, discovery sessions and transformation discussions.
• Present strategic recommendations and complex transformation concepts in clear business language.
• Develop executive-level presentations, point-of-view documents, roadmaps and business cases.
• Navigate complex stakeholder environments involving business, IT, operations and external technology providers.

7. Business Development & Consulting Pursuits

• Identify and originate consulting and transformation opportunities across aviation accounts.
• Shape strategic pursuits from initial opportunity identification through proposal and client presentation.
• Lead or contribute to RFI, RFP and RFQ responses.
• Define scope, approach, deliverables, staffing models, solution constructs and commercials.
• Participate in client presentations, workshops and proposal defenses.
• Collaborate with sales, account, consulting, delivery and technology teams to develop differentiated propositions.
• Support account growth through strong aviation-domain-led conversations.
• Develop scalable and reusable aviation consulting offerings.
• Build consulting methodologies, frameworks, assessment models, reference architectures and accelerators.
• Create industry-specific transformation propositions rather than isolated technology solutions.
• Develop offerings around emerging aviation priorities such as Modern Airline Retailing, AI-enabled operations, intelligent OCC, digital airports and aviation operational transformation.
• Build industry thought leadership and executive viewpoints.
• Identify opportunities to create partner-enabled aviation solutions and offerings.

9. Consulting Engagement & Program Leadership

• Provide senior oversight to complex aviation consulting and transformation engagements.
• Ensure alignment between business objectives, solution design, transformation roadmap and expected outcomes.
• Provide domain governance and quality assurance for key consulting deliverables.
• Manage senior stakeholders, risks, dependencies and cross-functional decision-making.
• Support complex multi-program and multi-vendor transformation environments.
• Provide leadership during escalations and critical client situations.
• Ensure consulting engagements demonstrate measurable business value.

10. Ecosystem & Partner Management

• Develop strong understanding of the airline and aviation technology ecosystem.
• Work effectively with aviation technology providers, OEMs, platform vendors and specialist partners.
• Facilitate appropriate build-vs-buy and platform selection discussions.
• Support vendor assessment and product evaluation initiatives.
• Develop partner-enabled propositions where specialized operational or technology capabilities are required.
• Maintain awareness of changing airline technology and aviation industry landscapes.

11. Practice & Capability Development

• Contribute to the growth of the Airlines and Aviation Consulting practice.
• Identify emerging consulting opportunities and capability gaps.
• Build reusable industry knowledge and consulting assets.
• Develop structured aviation-domain learning and capability-building initiatives.
• Encourage knowledge sharing across accounts, geographies and teams.
• Support aviation industry events, thought leadership, client workshops and internal consulting forums.
• Mentor Principal Consultants, Senior Consultants, Consultants, Business Analysts and domain SMEs.
• Strengthening airline and aviation domain capabilities across consulting teams.
• Support recruitment and assessment of senior aviation consulting talent.
• Identify domain specialists required for specific transformation programs and pursuits.
• Build multidisciplinary teams combining aviation domain, business consulting and technology expertise.
• Develop future aviation consulting leaders.

Mandatory Experience & Qualifications Industry Experience

• 18+ years of professional experience in Airlines, Airports or the broader Aviation sector.
• Significant experience in senior consulting, transformation, industry advisory, business leadership or technology transformation roles.
• Strong understanding of airline and/or airport business processes and operating models.
• Demonstrated experience leading complex business and/or technology transformation initiatives.
• Experience of working with major airlines, airport operators, aviation organizations, aviation technology providers, or aviation consulting organizations.