Senior Platform Support Engineer

Crisil; Mumbai, Pune District, Gurugram District; Hybrid; INR 2,000,000 - 2,800,000; Full time

Job summary

Crisil is hiring an IT Operations / SRE professional in Mumbai to manage CI/CD pipelines, security policy implementation, and monitoring. The role requires strong scripting, cloud, and database skills, plus hands-on experience with incident management and DR exercises.

The candidate will collaborate with Traders and Risk teams across multiple regions. The position offers hybrid work options, exposure to cutting-edge tooling, and opportunities to improve reliability and security in a financial

Qualifications

• Strong experience in Windows and Linux administration
• Proficient scripting in PowerShell, Python, and shell/bash
• Solid CI/CD exposure with Azure DevOps, Git, Maven, Jenkins
• MS SQL Server and T-SQL expertise
• Good networking fundamentals and monitoring tooling knowledge
• Cloud and containerization experience (AWS/Azure/GCP; Kubernetes, Docker)
• Familiarity with IT Risk, security controls, and DR testing
• Experience in customer-facing technical support and incident management

Responsibilities

• Continuous deployment and delivery using Azure DevOps
• Implement security policies across OS, DB, and app servers including patching
• Configure and implement monitoring tooling and alerting
• Perform HA/DR tests with cross-team support
• Document IT risk and security controls per policy
• Design, test and deploy runtime scripts for deployment and rollback
• Work with modern tooling focusing on performance, stability and security
• Conduct functional testing and Change Management for safe promotions
• Identify opportunities to automate testing, deployments, monitoring, and more
• Lead incident/root-cause analyses with stakeholders across regions

Skills

Windows & Linux administration

PowerShell & Python scripting

CI/CD (Azure DevOps, Git, Jenkins)

MS SQL Server & T-SQL

Networking fundamentals

Monitoring tools (Prometheus, ELK, Zbx

Cloud platforms (AWS, Azure, GCP)

Infrastructure as code (Terraform, YM)

Incident & DR management

Customer-facing support

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

Docker

Ansible

Checkmarx

Fortify

Job description

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. The following will be the main responsibilities of the role:

Continuous deployment and delivery using Azure DevOps

Implement the security policy so that the system is secure at operating system, database and application server level (this includes also regular patching of the entire environment suite Dev, Test, Acceptance, Production)

Configure and implement appropriate Monitoring Tooling using the correct and agreed event alerts

Perform High Availability and Disaster Recovery tests with support from other IT teams

IT Risk & security controls need to be put in place and accurately documented, for this you will need to get familiar and keep up to date with the Information Security Management Policy

Specify, design, test and deploy the runtime scripts (e.g. stop / start / purge / backup / deploy / rollback)

Implement and work with the latest tooling with a strong focus on performance, stability and security

Perform Functional testing and Change Management activities in order to ensure the safe deliveries from Test, to Acceptance and to Production environment

Find opportunities to automate the testing of existing features, performance and security as well as the automation of deployments, monitoring, and more. This is a key responsibility of the Operations Engineers

Perform incident and problem management activities, including root cause analysis to determine the actual failure cause and implement structural fixes. You communicate directly with users (Traders, Credit/Market Risk Managers) on this from Amsterdam, London, Brussels, New York and Singapore

Tech stack/ knowledge:

Mandatory:

• Advanced knowledge on Windows, Linux OS administration, Server Administration
• Advanced PowerShell, shell/bash and Python scripting.
• Advanced knowledge on CI/CD, and experience with Azure DevOps, Git, Maven, Checkmarx, Jenkins, Ansible
• Advanced knowledge on MS SQL Server and Transact-SQL
• Linux (RedHat Enterprise Linux (7 or 8)) is a plus
• Thorough understanding of networks, firewalls and scripting languages (e.g. PowerShell, bash, Python)
• Knowledge & hands-on of monitoring tools (such as Prometheus, Elasticsearch, Kibana, Logstash, Zabbix)
• Hands-on experience in server/OS pathcing, DB Upgrades and patching
• A customer focus, with the mindset to find and resolve root causes of incidents to structurally improve the customer experience.
• IT Operations/Support experience, including Functional support to end users (such as Traders, Risk Managers, Collateral Managers but could be in another domain/field) combined with analytical skills to identify root causes in workflows incidents (data, technical, functional).
• Familiarity with tools like ServiceNow, Confluence, Fortify
• Experience or affinity with IT Risk (SOx, vulnerability management) and Security concepts (prot4ocols, certificates, etc.), access control.
• Hands-on experience with cloud platforms (AWS, Azure, Google Cloud) and containerization tools like Kubernetes, Docker, or Helm.
• Proficiency in scripting and infrastructure-as-code languages such as Python, Bash, PowerShell, YAML, or Terraform.
• Prior experience in a customer-facing technical support, site reliability engineering (SRE), or application support role.
• Hands-on experience in Disaster Recovery exercises and organizing DR at Tribe/Org level.
• Knowledge of networking fundamentals, API’s and distributed Systems.