Senior Platform Engineer - Microsoft Teams & Unified Communications

Commonwealth Bank of Australia; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Commonwealth Bank of Australia in Bengaluru seeks a Senior Platform Engineer to own and optimize Microsoft Teams platform engineering, operations and automation. You will work on Teams Rooms, calling, and telephony while improving reliability and standardization across collaborating tech stacks.

Role requires senior-level expertise in Teams administration, Graph API and automation, with a focus on governance, performance and incident management within a large enterprise environment.

Qualifications

• Experience administering Microsoft Teams platforms including meetings, calling and collaboration services.
• Proficient with Teams Rooms devices and Teams-certified peripherals.
• Experience with Teams Phone and calling technologies.
• Familiar with Microsoft Entra ID and Exchange Online.
• Strong scripting with PowerShell and automation.
• Experience using Microsoft Graph API, REST APIs and JSON.
• Ability to monitor, report and proactively remediate services.
• Strong incident investigation, root-cause analysis and problem management.
• Ability to design and document technical solutions and changes.

Responsibilities

• Administer and support Microsoft Teams Rooms on Windows and Android and related peripherals.
• Troubleshoot complex room issues across Microsoft 365, identity and network services.
• Develop standards and proactive monitoring to improve meeting-room reliability and user experience.
• Develop and maintain automation using PowerShell and Microsoft Graph API.
• Automate device management, administration, reporting, monitoring and remediation activities.
• Lead complex troubleshooting and root-cause analysis across Unified Communications services.
• Develop technical designs, standards and operational documentation.
• Evaluate new Teams capabilities and meeting-room technologies for service improvements.
• Collaborate with Microsoft, vendors and internal infrastructure, network, identity and security teams.

Skills

Teams admin

Teams Rooms

Teams Phones

Graph API

PowerShell

Network basics

Monitoring

Documentation

Issue resolution

Change management

Education

B.Tech/BE in CS/IT

Job description

Senior Platform Engineer Organization: CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Senior Platform Engineer

Location: Bangalore

Business & Team: CTO

Impact & Contribution: The Senior Unified Communications & Telephony Engineer is responsible for the engineering, operation and continuous improvement of enterprise Teams collaboration, contact centre, meeting-room technologies, Teams telephony with a primary focus on Microsoft Teams platform. The role provides senior technical expertise across solution design, deployment, automation, troubleshooting, and lifecycle management, while driving improvements to reliability, standardisation, and operational efficiency.

Roles & Responsibilities:

• Administration and support of Microsoft Teams Rooms on Windows and Android, Teams Phones, room booking panels and other Teams-certified peripherals.
• Troubleshoot complex room issues across devices, Microsoft 365, identity and network services.
• Develop standards and proactive monitoring to improve meeting-room reliability and user experience.
• Develop and maintain automation using PowerShell and Microsoft Graph API.
• Automate device management, administration, reporting, monitoring, and remediation activities.
• Lead complex troubleshooting and root-cause analysis across Unified Communications services.
• Develop technical designs, standards and operational documentation.
• Evaluate new Teams capabilities and meeting-room technologies and contribute to technical design and service improvement.
• Work with Microsoft, technology vendors and internal infrastructure, network, identity and security teams.

Essential Skills:

• Microsoft Teams administration, meetings, calling and collaboration services.
• Microsoft Teams Rooms, Teams phones and contact centre technologies.
• Teams-certified AV devices including cameras, microphones, speakers, touch controllers and room peripherals.
• Microsoft Teams Phone and associated calling technologies.
• Microsoft Entra ID and Exchange Online.
• Microsoft Graph API, REST APIs and JSON.
• Advanced PowerShell scripting and automation.
• Monitoring, reporting and proactive service remediation.
• Enterprise network troubleshooting, root-cause analysis and problem management.
• Technical design, documentation and change management.

Education Qualification:

• Bachelor’s degree/Master’s degree in Engineering in Computer Science/Information Technology.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 05/11/2026 Experience Level Senior Level