Senior Operations Manager

SAT Microsystems; Bengaluru; On-site; INR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary

Opportunity to work overseas

Professional development opportunities

Job summary

A technology services firm in Bengaluru is seeking a Sr Operations Manager to oversee daily operations and drive strategic initiatives. The ideal candidate will possess at least 10 years of experience in IT services, with strong leadership and financial skills. Responsibilities include optimizing operations, developing the team, and ensuring customer satisfaction. This position offers a competitive salary and opportunities for professional growth in an innovative environment.

Qualifications

• Minimum of 10 years of experience in IT services and software development.
• At least 5 years in a senior leadership role.
• Proven track record in a technology-driven organization.

Responsibilities

• Oversee daily operations of the company across various departments.
• Collaborate with executives to develop and implement business strategies.
• Lead and mentor a high-performing team.

Skills

Leadership

Operational expertise

Financial acumen

Strategic planning

Customer service

Education

Bachelor’s degree (preferably in Computer Science or IT)

Master's degree (preferred)

Job description

Position Overview

We are seeking an experienced and dynamic Sr Operations Manager (OM) to join our executive team. The Sr Ops Mgr will be responsible for overseeing the company’s day‑to‑day operations, ensuring efficiency, quality, service, and cost‑effective management of resources. This role requires a strategic leader with a strong background in IT services and development, exceptional operational expertise, and a proven track record of driving organizational growth.

Key Responsibilities

• Operational Leadership:
• Oversee the daily operations of the company, including IT services, software development, project management, and customer support.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency and productivity.
• Ensure all operations are carried on in an appropriate, cost‑effective way.
• Strategic Planning:
• Collaborate with the CEO and executive team to develop and implement business strategies that align with the company’s goals and objectives.
• Drive operational excellence and continuous improvement initiatives across the organization.
• Manage the company’s operational budget, optimize costs, and ensure financial stability.
• Analyze financial data and operational metrics to identify areas for improvement and growth.
• Team Development:
• Lead, mentor, and develop a high‑performing team of professionals.
• Foster a culture of innovation, collaboration, and accountability.
• Customer Focus:
• Ensure exceptional customer service and satisfaction by maintaining strong relationships with key clients.
• Oversee project delivery to ensure that projects are completed on time, within scope, and within budget.
• Technology and Innovation:
• Stay abreast of industry trends and emerging technologies to drive innovation within the company.
• Implement best practices in IT services and software development to maintain a competitive edge.
• Compliance and Risk Management:
• Ensure compliance with industry standards, regulations, and best practices.
• Identify and mitigate operational risks to safeguard the company’s assets and reputation.

Qualifications

• Bachelor’s degree in any stream, preferred in Computer Science, Information Technology, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 10 years of experience in IT services and software development, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing and scaling operations in a technology‑driven organization.
• Strong financial acumen and experience managing operational budgets.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with a hands‑on approach to problem‑solving.
• Ability to drive change and foster a culture of continuous improvement.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work overseas with a dynamic and innovative team.
• Professional development and growth opportunities.