Senior Operations Executive - Ancillaries

TBO.COM; Gurugram District; On-site; INR 480,000 - 640,000; Full time

Job summary

TBO.COM Gurgaon is seeking a Senior Operations Executive – Ancillaries to manage pre-travel queries, on-spot issues, and post-travel complaints across car rentals, transfers, sightseeing, and insurance bookings. You will liaise with clients and suppliers with a strong emphasis on English communication and rapid issue resolution.

The role requires collaboration with Sales, Supply, Product Support, and Finance, while driving process improvements and stakeholder management in a fast-paced travel

Qualifications

• Bachelor’s degree in any field; travel/ hospitality background preferred.
• Fluent in English; other languages a bonus.
• Experience reading data and drawing actionable insights.
• Comfortable with MS Office applications and basic analytics.

Responsibilities

• Handle pre-travel queries, on-spot issues and post-travel complaints for ancillaries.
• Identify customer/supplier challenges and report to stakeholders.
• Manage booking reconfirmations and operational processes.
• Look for opportunities to scale the function and improve efficiency.
• Coordinate with internal teams and external partners to ensure service quality.

Skills

English fluency

Data interpretation

Time management

Stakeholder management

Education

Bachelor’s / Undergraduate Degree

Tools

MS Excel

MS Word

Job description

Position: Senior Operations Executive – Ancillaries

Function: Operations – Ancillaries | Supply

Location: Gurgaon, Haryana | TBO Office – Quattro Tower

Role Purpose:

The Operations Executive - Ancillaries will work within the Ancillaries operations function and will be responsible for handling of pre-travel queries related to ancillary bookings, including and not limited to car rental, transfer and sightseeing bookings, along with insurance transactions. This role will also involve handling of on-spot issues and post travel complaints related to bookings across all ancillary verticals. To sustain the significant growth and booking volumes expected at TBO, we require a candidate with good decision-making and prioritization skills, a partner centric approach, proactive thinking and effective time-management skills. The role will engage directly with clients and suppliers, hence a good command over the English language is a pre-requisite. This role will also require adaptability to change and flexibility, as the job demands.

Key Relationships:

• Sales & Supply - Internal
• Product Support - Internal
• Finance - Internal
• Supply Partners – External
• Clients - External

Key Responsibilities:

• Handling of pre-travel queries and issues, on-spot booking issues and post travel complaints associated with Car Rentals, Transfers, Sightseeing and Insurance bookings.
• The ability to identify key customer and supplier challenges whilst handling operational issues and report them accordingly, internally, to relevant stakeholders.
• Handling booking reconfirmations.
• Identifying opportunities to scale the function and improve operational efficiency.
• Stakeholder management, internal and external.

Qualifications and Knowledge:

• Bachelor’s / Undergraduate Degree in any field, although preference will be given to those with an educational background in Travel, Tourism and Hospitality.
• Fluent in English – Other language would serve as an added bonus.

Required Experience and Skills:

• Adept at reading, understanding and interpreting data to draw actional insights.
• Comfortable with MS Office Applications.
• Though not compulsory, prior work experience in the Travel, Tourism or Hospitality sector would be ideal.
• The ability to work in a fast-paced environment and cut through silos.
• Good command over the English language and communication skills, both verbal and written.
• The ability to work under minimum supervision, a self -motivated individual.
• Flexible and can adapt to an organization’s culture with ease.
• Can collaborate successfully with multiple functions and teams to execute tasks, successfully.
• The ability to thrive in a high-pressure environment.
• Can prioritize the organization’s short and long-term goals, over individual metrics and success. A team player.
• Has the ability to identify problems but is also able to recommend solutions.
• Ownership and accountability.

What’s in it for you:

An opportunity to help build the world’s largest travel distribution platform and grow with us!