Senior Operations Associate - Spanish (Sales)

Amber; India; On-site; INR 480,000 - 720,000; Full time

Job summary

AmberStudent is seeking a Spanish-speaking Senior Associate to guide students through their accommodation journey. You will understand requirements, recommend properties, and drive enquiries to booking across multiple markets.

You will engage students in Spanish and English, manage inquiries, and help with documentation and processes. The role targets candidates with 0-2 years of experience who aspire to build a career in sales, customer experience and international student housing.

Qualifications

• Spanish-speaking ability is essential.
• Strong written and spoken English.
• Excellent communication and interpersonal skills.
• Willingness to learn and develop sales skills.
• Ability to handle objections and work in a fast-paced, target-driven environment.

Responsibilities

• Handle student housing enquiries from initial contact to booking.
• Communicate with students via calls, WhatsApp, email in Spanish and English.
• Understand budget, location, lease and move-in requirements.
• Recommend suitable accommodation based on student needs and inventory.
• Manage follow-ups to maximise lead-to-booking conversions.
• Guide students through booking and related documentation.
• Coordinate with partners and internal teams to resolve issues.
• Maintain accurate CRM, lead and booking data.
• Share market insights with the team and contribute to targets.

Skills

Spanish-speaking

Communication skills

CRM familiarity

English proficiency

Target-driven

Customer service

Tools

CRM systems

Job description

AmberStudent is a global student accommodation platform helping students find and book safe, verified and affordable housing in major study destinations worldwide.

We connect students, universities and accommodation providers on one platform, supporting students from property discovery through booking.

With a strong presence across Europe, the UK, Australia, Canada and other key markets, AmberStudent serves students worldwide through a broad network of accommodation providers.

About the Role

We are looking for a Spanish-speaking Senior Associate to join our customer-facing student housing team. You will guide students through their accommodation journey, understand their requirements, recommend suitable properties and drive enquiries through to successful bookings.

This is an ideal opportunity for candidates with 0-2 years of experience who are looking to build their career in sales, customer experience and international student accommodation.

The role requires strong communication skills and the ability to confidently engage customers in Spanish and English.

Key Responsibilities

• Manage student housing enquiries from initial interaction through to booking.
• Communicate with students through calls, WhatsApp, email and other channels in Spanish and English.
• Understand requirements around budget, location, lease duration, move-in dates and room preferences.
• Recommend suitable accommodation based on student requirements and available inventory.
• Handle objections related to pricing, deposits, lease terms, availability, location and property policies.
• Drive structured follow-ups and maximise lead-to-booking conversion.
• Guide students through booking, documentation and property-related processes.
• Coordinate with property partners, Supply and internal teams to resolve issues.
• Take ownership of customer queries and ensure timely resolution.
• Maintain accurate CRM, lead and booking information.
• Identify customer and market trends and share actionable insights with the team.
• Contribute to team targets, conversion metrics and overall Spanish-market performance.

What We're Looking For

• 0-2 years of experience in sales, customer service, hospitality, travel, education, real estate or a similar customer-facing role.
• Strong spoken and written English.
• Excellent communication and interpersonal skills.
• Strong willingness to learn and develop sales skills.
• Comfortable handling customer conversations and objections.
• Ability to work in a fast-paced, target-driven environment.
• Basic understanding of CRM systems and follow-up processes.
• Strong ownership, problem-solving ability and attention to detail.
• Ability to work with international customers across different time zones.
• Available to work across all shift timings.

What Will Make You Stand Out

• Prior experience handling Spanish-speaking customers.
• Experience in sales, student accommodation, real estate, travel or international education.
• Understanding of the Spanish student accommodation market.
• Experience working with international students or relocation customers.
• Strong interest in building a career in international sales and customer experience.

Why Join AmberStudent?

• Work with a global student customer base across multiple markets.
• Be part of a fast-growing international business.
• Work in a collaborative and cross-functional environment.
• Build expertise in sales, customer experience and international markets.
• Make a direct impact on the student accommodation journey.
• Take ownership, learn quickly and grow within a global organisation.