Senior Operations Associate - German (Sales)

Amber; India; On-site; INR 350,000 - 550,000; Full time

Job summary

AmberStudent is seeking a German-speaking Senior Associate to join its student housing team. You will guide students through their accommodation journey, assessing needs and coordinating with partners to move from inquiry to booking.

The role suits someone with 0-2 years of experience, strong German and English communication, and a drive to excel in sales and customer experience across international markets.

Qualifications

• 0-2 years of experience in sales, customer service, hospitality, travel, education, real estate or a similar customer-facing role.
• Strong spoken and written English.
• Excellent communication and interpersonal skills.
• Comfortable handling customer conversations and objections.
• Ability to work in a fast-paced, target-driven environment.
• Basic understanding of CRM systems and follow-up processes.
• Strong ownership, problem-solving ability and attention to detail.
• Ability to work with international customers across different time zones.
• Available to work across all shift timings.

Responsibilities

• Manage student housing enquiries from initial interaction through to booking.
• Communicate with students through calls, WhatsApp, email and other channels in German and English.
• Understand requirements around budget, location, lease duration, move-in dates and room preferences.
• Recommend suitable accommodation based on student requirements and available inventory.
• Handle objections related to pricing, deposits, lease terms, availability, location and property policies.
• Drive structured follow-ups and maximise lead-to-booking conversion.
• Guide students through booking, documentation and property-related processes.
• Coordinate with property partners, Supply and internal teams to resolve issues.
• Take ownership of customer queries and ensure timely resolution.
• Maintain accurate CRM, lead and booking information.
• Identify customer and market trends and share actionable insights with the team.
• Contribute to team targets, conversion metrics and overall German-market performance.

Skills

German language

Communication skills

CRM basics

Sales mindset

Customer service

Tools

CRM systems

Job description

AmberStudent is a global student accommodation platform helping students find and book safe, verified and affordable housing in major study destinations worldwide.

We connect students, universities and accommodation providers on one platform, supporting students from property discovery through booking.

With a strong presence across Europe, the UK, Australia, Canada and other key markets, AmberStudent serves students worldwide through a broad network of accommodation providers.

About the Role

We are looking for a German-speaking Senior Associate to join our customer-facing student housing team. You will guide students through their accommodation journey, understand their requirements, recommend suitable properties and drive enquiries through to successful bookings.

This is an ideal opportunity for candidates with 0-2 years of experience who are looking to build their career in sales, customer experience and international student accommodation.

The role requires strong communication skills and the ability to confidently engage customers in German and English.

Key Responsibilities

• Manage student housing enquiries from initial interaction through to booking.


• Communicate with students through calls, WhatsApp, email and other channels in German and English.


• Understand requirements around budget, location, lease duration, move-in dates and room preferences.


• Recommend suitable accommodation based on student requirements and available inventory.


• Handle objections related to pricing, deposits, lease terms, availability, location and property policies.


• Drive structured follow-ups and maximise lead-to-booking conversion.


• Guide students through booking, documentation and property-related processes.


• Coordinate with property partners, Supply and internal teams to resolve issues.


• Take ownership of customer queries and ensure timely resolution.


• Maintain accurate CRM, lead and booking information.


• Identify customer and market trends and share actionable insights with the team.


• Contribute to team targets, conversion metrics and overall German-market performance.

What We're Looking For

• 0-2 years of experience in sales, customer service, hospitality, travel, education, real estate or a similar customer-facing role.


• Strong spoken and written English.


• Excellent communication and interpersonal skills.


• Strong willingness to learn and develop sales skills.


• Comfortable handling customer conversations and objections.


• Ability to work in a fast-paced, target-driven environment.


• Basic understanding of CRM systems and follow-up processes.


• Strong ownership, problem-solving ability and attention to detail.


• Ability to work with international customers across different time zones.


• Available to work across all shift timings.

What Will Make You Stand Out

• Prior experience handling German-speaking customers.


• Experience in sales, student accommodation, real estate, travel or international education.


• Understanding of the German student accommodation market.


• Experience working with international students or relocation customers.


• Strong interest in building a career in international sales and customer experience.

Why Join AmberStudent?

• Work with a global student customer base across multiple markets.


• Be part of a fast-growing international business.


• Work in a collaborative and cross-functional environment.


• Build expertise in sales, customer experience and international markets.


• Make a direct impact on the student accommodation journey.


• Take ownership, learn quickly and grow within a global organisation.