Senior Officer, Area Sales Manager, Consumer Banking Group

DBS Bank (Indonesia); Coimbatore District; On-site; INR 500,000 - 900,000; Full time

Job summary

DBS Bank (Indonesia) is looking to oversee and grow the Gold Loan business within the Salem Cluster in Coimbatore. The role focuses on delivering excellent customer service, driving product growth, and ensuring efficient operations across the cluster.

You will lead a diverse team, analyze market trends, and collaborate with cross-functional teams to implement growth strategies while maintaining strict regulatory compliance and high service standards.

Qualifications

• Gold loan growth management experience preferred, especially in a regional/cluster setup.
• Excellent communication and interpersonal skills for customer, team and stakeholder interactions.
• Proficient in data analysis, financial modeling, and decision-making to drive performance.
• Ability to lead and motivate a team, fostering collaboration and high performance.
• Strong problem-solving and decision-making abilities to navigate complex situations.

Responsibilities

• Manage and oversee operations of the Gold Loan business within the Salem Cluster, ensuring efficient service delivery to customers.
• Develop and implement strategies to drive business growth, increase customer acquisition, and enhance customer satisfaction.
• Analyze market trends, competitor activities, and customer needs to identify opportunities for business expansion and product development.
• Collaborate with cross-functional teams to streamline processes, optimize workflows, and enhance operational efficiency.
• Provide leadership and guidance to the team, fostering a positive work environment and promoting professional development.
• Ensure compliance with all relevant policies, regulations, and guidelines to maintain the bank's reputation and integrity.

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Manage and oversee the operations of the Gold Loan business within the Salem Cluster, ensuring efficient and effective service delivery to customers.
• Develop and implement strategies to drive business growth, increase customer acquisition, and enhance customer satisfaction.
• Analyze market trends, competitor activities, and customer needs to identify opportunities for business expansion and product development.
• Collaborate with cross-functional teams to streamline processes, optimize workflows, and enhance operational efficiency.
• Provide leadership and guidance to the team, fostering a positive work environment and promoting professional development.
• Ensure compliance with all relevant policies, regulations, and guidelines to maintain the bank's reputation and integrity.

Requirements

• Demonstrated track record of successfully managing and growing a gold loan business, preferably in a regional or cluster-based setup.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders.
• Proficient in data analysis, financial modeling, and decision-making to drive business performance.
• Ability to lead and motivate a team, fostering a collaborative and high-performance work environment.
• Strong problem-solving and decision-making skills, with the ability to navigate complex situations and find innovative solutions.

Location:

Puliyakulam, Coimbatore

Job:

Product Sales

Schedule:

Regular

Employee Status:

Full time