Senior Observability Engineer _ Chennai

Clover Infotech; Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Clover Infotech in Chennai is seeking a Senior Dynatrace Support Engineer (Observability Lead) to oversee Dynatrace environments and drive APM excellence across hybrid and multi-cloud setups.

You will mentor teams, implement dashboards, and lead incident management with RCA insights, ensuring high reliability and optimized performance for complex systems.

Qualifications

• 4+ years hands-on experience with the Dynatrace platform (OneAgent, Davis AI, Dashboards, RUM).
• Strong knowledge of Application Performance Monitoring concepts for distributed cloud-native and legacy architectures.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Kubernetes, Docker).
• Proficient in Linux administration and scripting with Python, Shell, or PowerShell.
• Excellent analytical thinking, incident management, and communication skills to collaborate with global stakeholders.

Responsibilities

• Architect, configure, and manage Dynatrace environments including OneAgent and ActiveGate deployments.
• Lead L3 production support with deep-dive diagnostics and RCA inputs for critical incidents.
• Design custom dashboards and refine AI-driven anomaly detection; tune alerting profiles.
• Identify performance bottlenecks in microservices, databases, and APIs; collaborate on optimizations.
• Automate monitoring tasks and integrate observability into CI/CD quality gates using scripting.
• Mentor junior staff and advise stakeholders on software reliability and digital experience monitoring.

Skills

Analytical thinking

Incident management

Communication skills

Tools

Dynatrace

OneAgent

Davis AI

AWS

Azure

GCP

Kubernetes

Docker

Python

Shell

PowerShell

Job description

Job Title: Senior Dynatrace Support Engineer (Observability Lead)

Experience: 6 10 Years
Location: Chennai

Role Overview

We are seeking an experienced and highly analytical Dynatrace Support Specialist to oversee, maintain, and optimize application performance across our hybrid and multi-cloud environments. In this senior role, you will be the Subject Matter Expert (SME) for Application Performance Monitoring (APM), guiding the engineering and DevOps teams in identifying latency, troubleshooting errors, and optimizing system reliability.

Key Responsibilities

• Advanced Monitoring & Configuration: Architect, configure, and manage Dynatrace SaaS or Managed environments. Execute OneAgent deployments, ActiveGate installations, and custom extensions.
• Incident Management & RCA: Lead L3 production support, performing deep-dive diagnostics using PurePath distributed tracing, service flows, and log analytics. Provide Root Cause Analysis (RCA) inputs for critical incidents.
• Dashboarding & Alerting: Design custom dashboards, fine-tune AI-driven anomaly detection thresholds, and implement alerting profiles to reduce false positives.
• Proactive Optimization: Identify performance bottlenecks in microservices, databases, and APIs. Collaborate with development teams to optimize code-level performance and infrastructure resource utilization.
• Automation & CI/CD: Utilize scripting (Shell, Python, or Java) to automate monitoring tasks and integrate observability into CI/CD quality gates.
• Mentorship & Strategy: Mentor junior support staff and act as a strategic advisor to stakeholders regarding software reliability and digital experience monitoring.
• Technical Skills & Qualifications
• Core Dynatrace: 4+ years of hands‑on experience with the Dynatrace platform (OneAgent, Davis AI engine, Dashboards, Synthetic Monitoring, RUM).
• APM & Distributed Systems: Deep understanding of Application Performance Monitoring concepts for complex, highly distributed cloud‑native and legacy architectures.
• Cloud & Infrastructure: Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Kubernetes, Docker).
• Scripting & OS: Strong proficiency in Linux administration, along with scripting capabilities in Python, Shell, or PowerShell.
• Soft Skills: Excellent analytical thinking, incident management, and communication skills to collaborate with global stakeholders and vendors.
• Preferred Certifications
• Dynatrace Associate/Professional Certification
• AWS Certified SysOps Administrator or Openshift Administrator