Senior Lead | Observability & Dynatrace | Pune

Northern Trust; Pune District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Northern Trust is seeking an experienced observability professional to implement and support enterprise observability solutions across Dynatrace, SCOM, and ServiceNow ITOM/Event Management. You will configure monitoring for infrastructure, applications, databases, cloud, and hybrid environments.

Drive alert quality, threshold tuning, and automation using Python, PowerShell, REST APIs, YAML/JSON, and CI/CD pipelines; support observability-as-code onboarding and ITIL-aligned incident management to

Qualifications

• 10+ years of overall IT experience with strong expertise in Observability, Monitoring, Event Management, Infrastructure Operations, Application Support, or Platform Engineering.
• Hands-on experience with Dynatrace including OneAgent, dashboards, alerting, management zones, synthetic monitoring, service flow, problem detection, tagging, and Davis AI.
• Strong experience with Microsoft SCOM, including management packs, alert configuration, rule tuning, agent monitoring, and infrastructure monitoring.
• Working knowledge of ServiceNow ITOM/Event Management, including event ingestion, correlation, deduplication, enrichment, and incident integration.
• Experience integrating monitoring and observability platforms with ServiceNow or other ITSM tools.
• Solid understanding of observability concepts such as metrics, logs, traces, events, topology mapping, synthetic monitoring, and full-stack monitoring.
• Strong automation and scripting skills using Python, PowerShell, REST APIs, Shell Scripting, YAML/JSON.
• Experience with CI/CD pipelines, source control, automation frameworks, and observability-as-code practices.
• Exposure to Azure, AWS, VMware, Windows, Linux, databases, middleware, and hybrid cloud environments.
• Good understanding of ITIL processes, including Incident, Problem, Change, and Event Management.
• Strong analytical and troubleshooting skills with the ability to identify monitoring gaps, alert quality issues, and event-flow problems.
• Ability to work independently while collaborating effectively with application, infrastructure, engineering, and support teams.

Responsibilities

• Implement and support enterprise observability solutions using Dynatrace, SCOM, and ServiceNow ITOM/Event Management.
• Configure monitoring for infrastructure, applications, databases, cloud, and hybrid environments.
• Improve alert quality through threshold tuning, anomaly detection, dashboarding, and alert optimization.
• Drive alert noise reduction, event correlation, deduplication, and monitoring standardization.
• Manage integrations between Dynatrace, SCOM, and ServiceNow Event Management platforms.
• Develop automation solutions using Python, PowerShell, REST APIs, YAML/JSON, and CI/CD pipelines.
• Support observability-as-code initiatives and automated monitoring onboarding.
• Partner with application, infrastructure, and cloud teams to onboard services into monitoring platforms.
• Apply ITIL practices to improve incident quality, operational response, and service reliability.

Skills

Observability

Dynatrace OneAgent

Microsoft SCOM

ServiceNow ITOM

Automation

Python

PowerShell

REST APIs

CI/CD

Cloud platforms

Azure

AWS

Linux

Windows

ITIL

Tools

Jira

Job description

Role & responsibilities-

• Implement and support enterprise observability solutions using Dynatrace, SCOM, and ServiceNow ITOM/Event Management.
• Configure monitoring for infrastructure, applications, databases, cloud, and hybrid environments.
• Improve alert quality through threshold tuning, anomaly detection, dashboarding, and alert optimization.
• Drive alert noise reduction, event correlation, deduplication, and monitoring standardization.
• Manage integrations between Dynatrace, SCOM, and ServiceNow Event Management platforms.
• Develop automation solutions using Python, PowerShell, REST APIs, YAML/JSON, and CI/CD pipelines.
• Support observability-as-code initiatives and automated monitoring onboarding.
• Partner with application, infrastructure, and cloud teams to onboard services into monitoring platforms.
• Apply ITIL practices to improve incident quality, operational response, and service reliability.

Required skills-

• 10+ years of overall IT experience with strong expertise in Observability, Monitoring, Event Management, Infrastructure Operations, Application Support, or Platform Engineering.
• Hands-on experience with Dynatrace including OneAgent, dashboards, alerting, management zones, synthetic monitoring, service flow, problem detection, tagging, and Davis AI.
• Strong experience with Microsoft SCOM, including management packs, alert configuration, rule tuning, agent monitoring, and infrastructure monitoring.
• Working knowledge of ServiceNow ITOM/Event Management, including event ingestion, correlation, deduplication, enrichment, and incident integration.
• Experience integrating monitoring and observability platforms with ServiceNow or other ITSM tools.
• Solid understanding of observability concepts such as metrics, logs, traces, events, topology mapping, synthetic monitoring, and full-stack monitoring.
• Strong automation and scripting skills using Python, PowerShell, REST APIs, Shell Scripting, YAML/JSON.
• Experience with CI/CD pipelines, source control, automation frameworks, and observability-as-code practices.
• Exposure to Azure, AWS, VMware, Windows, Linux, databases, middleware, and hybrid cloud environments.
• Good understanding of ITIL processes, including Incident, Problem, Change, and Event Management.
• Strong analytical and troubleshooting skills with the ability to identify monitoring gaps, alert quality issues, and event-flow problems.
• Ability to work independently while collaborating effectively with application, infrastructure, engineering, and support teams.

Interested in building next-generation observability solutions?