Senior Non It Consultant

Ciel HR; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CIEL HR in Bengaluru is seeking a dynamic Key Account Manager (Non-IT Recruitment) with 2-3+ years of experience in recruitment and account management. The role focuses on building strong client relationships, managing key accounts, and driving business growth while coordinating with internal recruitment teams.

The candidate will stay engaged with clients daily to understand hiring needs, conduct direct client meetings, and identify new opportunities to expand existing accounts.

Qualifications

• 2-3+ years of experience in recruitment or account management.
• Team Lead experience in recruitment is a plus.
• Strong client relationship and stakeholder management.
• Excellent communication and negotiation skills.
• Ability to manage multiple clients and requirements.

Responsibilities

• Maintain strong client relationships and ensure high client satisfaction.
• Stay in touch with clients daily to understand hiring needs and business requirements.
• Conduct direct client meetings to identify active requirements.
• Collaborate with clients to generate recurring recruitment needs.
• Drive account growth by increasing business with existing clients.
• Act as the primary point of contact for account-related matters.
• Coordinate between clients, recruiters, and internal teams to ensure smooth execution.
• Monitor recruitment progress, closures, and delivery timelines for key accounts.
• Track margins, retention, revenue, and overall account profitability.
• Ensure client retention through engagement, service quality, and timely resolutions.
• Prepare and track account performance, business growth, and client engagement metrics.
• Resolve client escalations with relevant internal teams.

Skills

Client management

Account management

Recruitment processes

Relationship-building

Communication

Negotiation

Stakeholder management

Face-to-face meetings

Business acumen

Multi-client handling

Job description

Role & responsibilities :

Key Account Manager Non-IT Recruitment

Company: CIEL HR
Location: Bangalore
Work Mode: Work from Office - 5 Days
Experience: 2-3+ Years
Notice Period: Immediate Joiners / Candidates who can join within 0-15 days
Designation: Key Account Manager

About the Role

We are looking for a dynamic Key Account Manager with experience in recruitment/account management who can build strong client relationships, manage key accounts, drive business growth, and act as a bridge between clients and internal recruitment teams.

Key Responsibilities

• Maintain strong and regular relationships with clients and ensure a high level of client satisfaction.
• Stay in touch with clients on a daily basis to understand their hiring needs and business requirements.
• Conduct direct client meetings to understand active requirements and identify new business opportunities.
• Work closely with clients to generate active and recurring recruitment requirements.
• Drive account growth by identifying opportunities to increase business with existing clients.
• Build strong rapport with clients and act as the primary point of contact for account-related matters.
• Coordinate effectively between clients, recruiters, and internal managers to ensure smooth execution of requirements.
• Monitor recruitment progress, closures, and delivery timelines for key accounts.
• Track and manage account margins, retention, revenue, and overall account profitability.
• Ensure client retention through consistent engagement, service quality, and timely resolution of concerns.
• Prepare and track account performance, business growth, and client engagement metrics.
• Resolve client escalations and ensure issues are addressed in coordination with the relevant internal teams.

Candidate Profile

• 2-3+ years of experience in recruitment, client management, account management, or a related role.
• Candidates who have previously worked as a Team Lead in recruitment and have strong client-handling experience can also be considered.
• Strong experience in client relationship management and stakeholder management.
• Good understanding of recruitment processes and client requirements.
• Strong communication, negotiation, and relationship-building skills.
• Ability to manage multiple clients and requirements simultaneously.
• Should be comfortable with face-to-face client meetings.
• Strong business acumen with an understanding of margins, retention, revenue, and account growth.