Senior Network Engineer - Subject Matter Expert

Unisys India Private Limited; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Unisys India Private Limited in Bengaluru is seeking a Senior Subject Matter Expert Network Engineer to monitor, troubleshoot and optimize network infrastructure, following ITIL change, incident and problem management guidelines.

You will work with Cisco, Aruba, Meraki devices, WLCs, ISE, DNAC and SD-WAN tools, provide on-site and remote support, maintain network documentation, drive automation, and ensure SLA/OLA targets are met.

Qualifications

• Minimum 8 years of experience in networking technologies.
• ITIL foundation knowledge and certification.
• Proficient with standard troubleshooting practices and methodologies.
• Strong understanding of network infrastructure and hardware.

Responsibilities

• Monitor and troubleshoot network infrastructure.
• Follow ITIL change management process and handle incidents/prior outages.
• Maintain documentation for all network infrastructure and generate knowledge base.

Skills

Networking

ITIL

Cisco

WLCs

Meraki

DNAC

SD-WAN

Troubleshooting

Automation

Clouds

Tools

Cisco routers

Catalyst switches

Nexus switches

WLCs

Meraki devices

Cisco ISE

Cisco DNAC

ACI SD-WAN

Job description

Subject Matter Expert Network Engineer

What success looks like in this role: Monitor and troubleshoot Network Infrastructure within the guidelines of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management. Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless LANs, network segments, security devices and Internet and Intranet systems to ensure operability. Perform network maintenance and system upgrades including patches, hot fixes, and security configuration. Continuously explore the opportunities to automate repetitive tasks and share the best practices across all the teams. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, routers, switches, WLAN controllers. Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment. Work with engineering department to develop customer and device specific knowledge base. Maintaining and predesign documents for all network infrastructure. Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling. Plan and implement network changes as per the ITIL change management process. Meet and exceed customer SLA or OLA metrics. Work with third party vendors to remediate and resolve customer issues. #LI-BN1

You will be successful in this role if you have:

Minimum 8 years of experience in networking technologies. ITIL foundation knowledge and certification. Hand on experience in working with the following: Cisco routers, Catalyst switches, Nexus switches, WLCs & Meraki devices HP, Aruba switches, routers & WLCs Cisco ISE, Cisco DNAC, ACI SD WAN - Silver peak, Velo cloud etc. Good level of understanding on the virtualization concepts. Knowledge on Public Clouds like Azure, AWS, Google Automate tasks and monitor their effectiveness. Hand on experience with routers, switches, wireless controllers. (Cisco, Aruba, and Meraki) Professional level certification in one or more fields. (Cisco- CCNA, CCNP, SISE; Aruba - ACSA, ACSP, ACMX, ACSDP) Proficient with standard troubleshooting practices and methodologies. Strong understanding of network infrastructure and network hardware. Ability to think through problems and visualize solutions. Knowledge of application transport and network infrastructure protocols. Good analytical and problem-solving skills.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] . US job seekers can find more information about Unisys' EEO commitment here . Experience Level Senior Level