Senior Microsoft 365 Platform Engineer

Lytx, Inc.; Bengaluru Urban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Lytx, Inc. is looking for a Senior Microsoft 365 Platform Engineer to enhance their global collaboration and productivity ecosystem. This key role involves managing the M365 tenant operations, ensuring reliable and optimized services for all employees. The ideal candidate will have considerable experience with Microsoft365 platforms, PowerShell scripting, and a strong background in IT systems administration.

You will collaborate closely with various teams to implement new capabilities and automate processes, thereby improving efficiency and user satisfaction.

Qualifications

• Over 7 years in IT systems administration or engineering.
• 4+ years directly supporting Microsoft365 platforms.
• Strong experience with Exchange Online, Teams, SharePoint Online, and OneDrive.
• Proficient in PowerShell scripting and Microsoft Graph API automation.
• Experience with Intune and Conditional Access.

Responsibilities

• Manage M365 tenant and services administration.
• Serve as technical authority for Tier-3 incidents.
• Collaborate with Security and Network teams.
• Automate tasks using PowerShell and Microsoft Graph APIs.
• Monitor usage trends and recommend improvements.

Skills

IT systems administration

Microsoft365 platforms support

PowerShell scripting

Exchange Online administration

Teams administration

SharePoint Online administration

OneDrive administration

Hybrid environments support

Troubleshooting

Customer experience focus

Tools

Microsoft Graph API

Power Automate

PowerBI

Job description

The Senior Microsoft 365 Platform Engineer supports and advances Lytx’s global collaboration and productivity ecosystem. This role serves as the primary engineering owner for Microsoft365 tenant operations, driving continuous improvement, reliability, and automation across collaboration services to ensure secure, reliable, and optimized services for all employees.

Key Responsibilities

• Own day‑to‑day administration, health, and enhancement of the M365 tenant and services.
• Serve as the escalation point and technical authority for Tier‑3 incidents, ensuring high platform reliability and user satisfaction.
• Collaborate with Security and Network teams to manage Conditional Access, DLP, and compliance configurations.
• Automate recurring tasks via PowerShell and MicrosoftGraphAPI to improve efficiency and reduce manual intervention.
• Evaluate, pilot, and operationalize new Microsoft365 capabilities (Copilot, Loop, Mesh, etc.) to enhance productivity and digital experience.
• Contribute to infrastructure‑as‑code or configuration management approaches for repeatable and auditable tenant configuration.
• Collaborate with Enterprise Architecture to ensure platform scalability, data sovereignty, and hybrid coexistence best practices.
• Document and maintain operational standards, procedures, and knowledge‑base articles for global support continuity.
• Monitor usage trends and adoption metrics, recommending improvements for collaboration effectiveness and license optimization.
• Co‑own the roadmap for M365 platform evolution, lifecycle management, and feature enablement.

Required Skills & Experience

• 7+ years in IT systems administration or engineering with 4+ years directly supporting Microsoft365 platforms.
• Strong experience with Exchange Online, Teams, SharePointOnline, and OneDrive administration.
• Demonstrated proficiency in PowerShell scripting and MicrosoftGraphAPI automation.
• Knowledge of Intune, Conditional Access, and M365 security/compliance configuration.
• Experience supporting enterprise‑scale tenants and hybrid environments.
• Excellent troubleshooting and communication skills with a focus on customer experience and continuous improvement.

Preferred Skills

• Familiarity with Okta, Active Directory, or AzureAD integration.
• Certifications such as Microsoft365 Certified: Messaging Administrator, Teams Administrator, or Enterprise Administrator Expert.
• Exposure to automation tools (Power Automate, Flow) and reporting (PowerBI, VivaInsights).

Success Measures

• Stable, secure, and performant global M365 platform operations.
• Increased automation and reduction in manual administration.
• Demonstrated improvements in collaboration adoption and reliability metrics.
• Consistent compliance with internal governance and data protection standards.

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail].