Senior Microsoft 365 Operations Specialist

KSB, Inc.; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

KSB is seeking a Senior Microsoft 365 Operations Specialist to provide second-level support for our M365 environment from Pune. You will handle incidents, requests, authentication issues, and permissions, while troubleshooting Teams, SharePoint, OneDrive, and Outlook.

The role requires documenting actions and following runbooks for standard changes, with a focus on security triage and proactive problem solving.

Qualifications

• Second Level operational support for Microsoft 365 within clearly defined boundaries.
• Incident and service request handling and analysis of user issues (authentication, access, permissions).
• Troubleshooting in Teams, SharePoint, OneDrive, Outlook and related apps.
• Documentation and structured escalation with runbooks and standard changes.

Responsibilities

• Provide second level support for M365 incidents and requests within defined SLAs.
• Participate in agile delivery models and review incident alerts and escalation paths.
• Perform authentication and access analyses, including MFA and identity validation.
• Assist in Teams, SharePoint, and Exchange Online configuration and resolution tasks.
• Maintain runbooks, document actions taken, and follow established change procedures.
• Contribute to security triage and Defender response tasks during incidents.

Skills

M365 Support

Incident Management

Teams Troubleshooting

SharePoint Administration

Entra ID / Identity

Security & Defender

Documentation & Runbooks

Tools

Exchange Online

Power Platform

Microsoft 365 Admin Center

Job description

## Senior Microsoft 365 Operations SpecialistApply: On-site: Pune: Full time: Posted Today: End Date: October 31, 2026 (30+ days left to apply): JR\\_30132**Technical Delivery**Second Level operational support for Microsoft 365 within clearly defined boundaries: **M365 Second Level Support*** Incident and service request handling* Analysis of user issues (authentication, access, permissions)* Troubleshooting in Teams, SharePoint, OneDrive, Outlook* Documentation and structured escalation* Execution of standard changes based on approved runbooks**Security / Defender – Triage & Basic Response*** Participate in global support reviews* Work within agile delivery models (Kanban / Scrum)* Review and triage of alerts and incidents* Prioritization and classification* Incident documentation and assignment* Analysis of risky sign-ins* Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke)**SharePoint / Teams Support****SharePoint** * Permission analysis* Structure validation* Management of SharePoint groups* Support for minor configuration adjustments**Teams** * Management of team memberships and channels* Permission analysis* Review of apps and policies (read-only)* Teams Rooms health checks* Device assignment verification* Teams Phone Component Monitoring**Teams Telephony (Operational Support)*** Assignment of phone numbers* Troubleshooting call-related issues* Voicemail and call forwarding adjustments* Delegation and call group configuration* Analysis of CQD and call logs* Verification of Operator Connect and Direct Routing status**Identity / Entra ID*** User management* Group management (non-privileged groups)* Password and MFA reset* Sign-in log analysis* Session revoke actions* Read-only Conditional Access impact analysis**Enterprise Apps / App Registrations*** Creation of app registrations* Management of application owners* Creation and renewal of secrets* Certificate management (upload/renewal)* Maintenance of redirect URIs* Troubleshooting authentication issues* Sign-in log analysis**Power Platform*** Troubleshooting of apps and flows* Log analysis* Review of sandbox environments**Exchange Online*** Message trace and mail flow analysis* NDR analysis* Quarantine review (read-only)* Shared mailbox management* Distribution group management* Alias and SMTP address maintenance* Mailbox permission management* Mobile device removal* Forwarding and out-of-office analysis**Copilot (Support & Analysis)*** Troubleshooting Copilot-related issues* License status verification (read-only)* Access issue analysis* Review of agent logs* Client-side troubleshooting* Usage metrics review**Labels (Sensitivity & Retention)*** Analysis of labeling issues* Troubleshooting encryption-related problems* Retention behavior analysis* Client-side label error investigation **Audit & Monitoring*** Unified Audit Log analysis* Service activity log review (M365 services)* Teams call log analysis* Use of logs for incident investigation* Documentation and escalation**Collaboration Services****M365 Groups** * Member and owner management* Group structure analysis* Teams M365 Group relationship checksPlanner / Loop / Search * Permission issue analysis* Sync issue troubleshooting* Search and indexing issue analysis### About UsKSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.